Client Partnership Manager

CO001 Cuscal Limited; Australia; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

IGNITE recognition program

Cuscal Advantage wellbeing discounts

Diversity and inclusion focused

Job summary

Cuscal is seeking an experienced Client Partnership Manager in Australia to own and evolve a portfolio of valued clients. You will build deep relationships, understand client goals, and identify how Cuscal can help them achieve short- and long-term objectives.

You will drive growth through cross-selling and increased product usage, manage renewals, and negotiate terms while advocating for the client voice within Cuscal.

Qualifications

• Strong ability to build and maintain long-term client partnerships.
• Proven experience managing B2B client portfolios with complex relationships.
• Able to identify and pursue growth opportunities within existing accounts.

Responsibilities

• Own and develop relationships across an assigned portfolio of clients.
• Understand client objectives and how Cuscal can support them.
• Identify cross-sell and expansion opportunities and drive growth.
• Manage contract renewals and support commercial negotiations.
• Advocate for client needs and act as a primary client escalation point.
• Engage senior stakeholders and coordinate executive-level engagement.
• Create tailored presentations and proposals to support mutual growth.
• Resolve significant client issues and ensure service excellence.

Skills

Relationship building

Account management

Business development

Commercial acumen

Executive stakeholder engagement

Job description

Forward with Cuscal. Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of payments innovation for 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia's first ATM to being the first certified Australian fast payments payer (NPP) and Initiator in 2022, we've always pushed boundaries - and we're not stopping now.

Your Opportunity

We're looking for an experienced Client Partnership Manager to join our Client Partnerships team and take ownership of a portfolio of valued Cuscal clients. You'll make an impact by:

• Owning and developing relationships across an assigned portfolio of clients
• Building a deep understanding of clients' short and long-term objectives and identifying how Cuscal can support them
• Identifying opportunities to grow client relationships through cross-selling, increased product usage and other commercial opportunities
• Managing contract renewals and supporting commercial negotiations
• Acting as the voice of the client within Cuscal, advocating for their needs, concerns and opportunities
• Building strong relationships with senior client stakeholders and supporting executive-level engagement
• Developing tailored presentations and proposals that support mutually beneficial growth
• Helping resolve significant operational or strategic client issues and acting as a key escalation point when required

What You'll Bring

You're a natural relationship builder who is comfortable working with senior stakeholders and balancing strong client outcomes with commercial objectives. You can look beyond the day-to-day relationship and understand where a client is heading, what they're trying to achieve and where there are opportunities to grow the partnership. To succeed in this role, you'll bring:

• Solid experience across client partnerships, key account management, business development or a similar commercially focused role
• Proven experience building and managing complex B2B client relationships
• Strong commercial acumen with the ability to identify business development and growth opportunities
• Experience with account planning and managing client portfolios
• Confidence engaging, influencing and negotiating with senior stakeholders
• Experience within payments or financial services would be beneficial

Why Cuscal?

At Cuscal, you'll experience interesting work that's transforming. You get the security of an established organisation and the energy of a company committed to innovation. For 60 years, we've set the standard in payments, and now we're preparing to redefine it for the future.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

If you're excited about this opportunity, we'd love to explore how you can contribute to our vision.

Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

Moving Payments Forward. Together.

Cuscal is a payments and regulated data services provider in Australia. Since 1966, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions. Our vision To transform the future of how money moves and how Australia does business. Our mission We partner with forward-thinking businesses to deliver innovative and secure payment solutions that drive growth in the economy. Our purpose To enable competition and power progress, one transaction at a time.