Client Success Officer (12 months MTC)

Cuscal1; Sydney; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

IGNITE program

Wellbeing initiatives

Descripción de la vacante

Cuscal in Sydney is seeking a Client Success Officer on a 12-month maximum term contract to partner with our Client Partnership Managers and clients, delivering exceptional service and supporting ongoing client relationships.

You will help onboarding, retention and offboarding, coordinate meetings and governance, handle complex queries, and act as the voice of the client to internal teams while driving process improvements and risk reduction.

Formación

• Strong client and service focus.
• Background in client or customer support.
• Excellent written and verbal communication.
• Experience supporting service delivery and client issues.
• Strong problem-solving and attention to detail.
• Ability to manage competing priorities.

Responsabilidades

• Support onboarding, retention and offboarding for clients.
• Act as escalation point for operational queries.
• Coordinate client governance meetings and incident reports.
• Support account planning and contract governance.
• Champion client needs with internal teams.
• Investigate complex issues and drive corrective actions.
• Identify opportunities to improve processes and reduce risk.
• Build strong relationships with clients and stakeholders.
• Help clients maximise Cuscal products and services.

Conocimientos

Client focus

Customer support

Communication skills

Problem solving

Stakeholder management

Organisational skills

Descripción del empleo

Your Opportunity

This is initially a 12 months Maximun Term Contract

As a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.

You'll make an impact by:

• Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboarding
• Acting as an escalation point for operational and more complex client queries
• Co-ordinating client operational meetings, governance activities and Post Incident Report distribution
• Supporting account planning, contract governance and compliance activities
• Acting as the voice of the client internally, helping teams understand client needs and priorities
• Working across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolution
• Identifying opportunities to improve operational processes, reduce risk and create better client experiences
• Building strong relationships with clients and internal stakeholders
• Helping clients get the most from Cuscal's products and services

What You'll Bring

You're someone who genuinely enjoys helping people and finding solutions. You're organised, collaborative and you're comfortable bringing different stakeholders together to work through complex problems.

To succeed in this role, you'll bring:

• A strong client and service focus
• Background in client or customer support with a passion for providing a great service
• Excellent written and verbal communication skills with the confidence to communicate across different levels of an organisation
• Experience supporting operational service delivery and solving client or customer issues
• Strong problem-solving skills and attention to detail
• The ability to manage competing priorities and meet deadlines
• Confidence building relationships with clients and internal stakeholders

Why Cuscal?

At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.

Here, you'll deliver or support interesting, ground-breaking work that has real impact on Australia's financial services sector and the millions of customers it serves. You'll innovate alongside skilled, smart, connected teams and build a fulfilling career that continues to grow.

You'll also enjoy a range of benefits, including:

• Hybrid working arrangements that support flexibility and work-life balance.
• We celebrate success: Our IGNITE program recognises individual and team achievements.
• Wellbeing focus: We support your physical, mental and financial wellbeing through a range of initiatives and employee benefits.

Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.