Client Listening & Insights Manager

PwC Australia; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Inclusive environment

Flexible work arrangements

Career progression

Generous leave entitlements

Parental leave policy

Job summary

PwC Australia is seeking a Manager, Client Listening & Insights to lead and continuously improve the Client Listening program across Advisory and Priority Accounts, collaborating with account teams and firmwide functions. You will orchestrate feedback loops, reduce friction in data collection, build relationships with Markets leaders, and drive actionable insights through Salesforce notes and deep dives.

This role offers flexibility, career development, generous leave, and a chance to impact

Qualifications

• 5–7+ years of experience in client listening, client experience, program management, or a related role in professional services.
• Strong understanding of client experience frameworks and tools, with the ability to embed them into business processes.
• Experience managing complex client feedback programs and driving improvements based on insights.
• Strong project leadership skills, with the ability to manage multiple priorities and stakeholders effectively.

Responsibilities

• Lead delivery of the Client Listening program for the Advisory business and Priority Account program, increasing feedback volumes and helping stakeholders use feedback effectively.
• Facilitate closing-the-loop practices and identify ways to reduce friction in collecting and acting on feedback for clients and internal teams.
• Build collaborative relationships with Advisory Markets and Operations leaders, the Priority Account Program Lead, Lead Client Partners, account teams and the Salesforce team.
• Identify, lead and execute projects that continuously improve Client Listening processes and functions.
• Collaborate with the broader Client Listening and Clients & Markets teams to align activity, share insights and drive best practice.
• Coordinate client conversations, including arranging and supporting PDR and Independent senior partner conversations, recording quality notes in Salesforce and completing deep dives on insights.
• Support regular reporting and analysis of client feedback to inform strategic decision-making and foster a culture of responsiveness.

Skills

Client listening

Program management

Stakeholder management

Project leadership

Communication

Change management

Matrix organisations

Tools

Salesforce

Job description

PwC Australia is seeking a Manager, Client Listening & Insights to lead and continuously improve the Client Listening program across Advisory and Priority Accounts, collaborating with account teams and firmwide functions. You will orchestrate feedback loops, reduce friction in data collection, build relationships with Markets leaders, and drive actionable insights through Salesforce notes and deep dives.

This role offers flexibility, career development, generous leave, and a chance to impact