Client Insights & Experience Lead — Assurance

Jobtailor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jobtailor in Sydney, Australia seeks a proactive client listening and Assurance experience coordinator to drive client advocacy and continuous improvement. You will synthesize insights from surveys, coordinate discussions, and enable stakeholders across Assurance, Clients & Markets and support teams.

The role emphasizes strong reporting, Salesforce/Power BI fluency, and confidential handling of feedback. Parental leave coverage is a key term; visa sponsorship is not provided.

Qualifications

• Proven ability to drive behavioural and firmwide change.
• Proactive, curious, “can-do” approach.
• Strong reporting, analytics, and critical insight synthesis capabilities.
• Digital fluency across Salesforce, Power BI, AI tools, and insight platforms.
• Confident client service across phone and face-to-face channels.
• Clear communication and ability to influence stakeholders at all levels.
• Trusted judgment when handling confidential and sensitive feedback.
• Experience supporting Assurance or professional services client programs (desirable).
• Exposure to training, enablement, or strategic project delivery (desirable).
• Must be available for a 10-month parental leave cover.
• No work visa sponsorship available.

Responsibilities

• Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement.
• Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement.
• Coordinate client conversations, surveys, and proposal debriefs.
• Capture quality notes and actionable insights.
• Track performance, synthesise themes, and report meaningful insights to leadership.
• Partner across Assurance, Clients & Markets, and support teams to deliver broader firm priorities.
• Act as the first point of contact for queries, reporting requests, and feedback guidance.

Job description

Jobtailor in Sydney, Australia seeks a proactive client listening and Assurance experience coordinator to drive client advocacy and continuous improvement. You will synthesize insights from surveys, coordinate discussions, and enable stakeholders across Assurance, Clients & Markets and support teams.

The role emphasizes strong reporting, Salesforce/Power BI fluency, and confidential handling of feedback. Parental leave coverage is a key term; visa sponsorship is not provided.