Account Manager

PwC; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work

Career growth

Leadership development

Floating holidays

Birthday leave

Leave purchase

Parental leave

Job summary

PwC Australia in Melbourne is seeking an Account Manager at Manager level to lead coordination across priority accounts, shape account plans aligned to client priorities, and drive a disciplined operating rhythm with regular meetings and clear actions.

You will actively manage pipeline health, surface opportunities, leverage Salesforce and PowerBI, and collaborate with Clients and Markets to activate campaigns, grow relationships, and strengthen commercial processes across industries.

Qualifications

• Experience coordinating accounts and supporting business development in professional services.
• Ability to shift priorities and maintain momentum in a dynamic portfolio.
• Genuine curiosity about clients’ businesses and value drivers.
• Strong relationship building across procurement, delivery teams and stakeholders.
• Proactive problem solving with a solutions mindset for blockers and delivery challenges.
• Curiosity to find efficiencies using AI and new tools to reduce friction.
• Strong organisational and project management skills with attention to detail.
• Commercial mindset connecting client priorities to firm capabilities.
• Comfort working with data, CRM systems and reporting tools.
• Experience managing commercial processes including RFPs, contracts and vendor reviews.

Responsibilities

• Work closely with Lead Client Partners and account teams across a portfolio of priority accounts to drive coordinated, client-led account delivery.
• Develop and execute account plans aligned to client strategic priorities.
• Drive consistent account disciplines by establishing and maintaining an operating rhythm with meetings, agendas, and follow-up actions.
• Actively manage pipeline health, identify opportunities, and coordinate pursuits across lines of service.
• Maintain high-quality account data and reporting for real-time decision making across pipeline, financials, margins, forecasts, and contracts.
• Leverage tools such as Salesforce, iPower, PowerBI and AI-enabled platforms to support planning and client conversations.
• Identify opportunities to streamline ways of working across connected teams using AI and smarter workflows.
• Track progress and ensure accountability for key account actions across teams.
• Build strong working relationships, providing clear briefs and expanding contributions over time.
• Collaborate with Clients and Markets teams to activate campaigns, events and thought leadership.
• Develop and maintain relationships with client procurement and delivery teams to support commercial processes.

Skills

Account coordination

Business development

Client facing

Agile mindset

Relationship building

Problem solving

AI workflows

Project management

Commercial mindset

CRM reporting

Tools

Salesforce

iPower

PowerBI

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Manager

Job Description & Summary

Our clients count on us when the stakes are high and how we show up for them matters. As an Account Manager, you’ll play a vital role in enabling client‑led growth by bringing structure, rigour, and momentum to priority accounts, allowing teams to focus on deep relationships and solving clients’ most important challenges, working with clients across finance, technology, energy, health, and other key industries.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to makeareal impact. Here, your growth is our priority.You’llwork with leading teams, explorenew technologies, and unlock your full potential.

Join a global community ofmore than370,000 peoplewhovalue bold ideas, collaboration, and lastingchange. Together,we’rebuilding trust and shaping the future.

What you’ll do:

• Work closely with Lead Client Partners and account teams across a portfolio of priority accounts to drive coordinated, client-led account delivery.
• Develop and execute account plans, aligned to client strategic priorities.
• Drive consistent account disciplines by establishing and maintaining an effective operating rhythm, including regular account team meetings with agendas, briefing materials, and follow-up on actions.
• Actively manage pipeline health, proactively identify opportunities, and coordinate pursuits across lines of service to drive conversion and growth.
• Maintain high-quality account data and reporting to support transparent, real-time decision making across pipeline, financial performance, margin, forecasts, client feedback, and contract management.
• Leverage tools (e.g. Salesforce, iPower, PowerBI) and AI-enabled platforms to support account planning, client conversations, and to surface insights and efficiencies that benefit both our teams and our clients.
• Identify opportunities to streamline ways of working across connected teams, using AI and smarter workflows to reduce duplication, accelerate delivery, and free up time for higher-value client work.
• Track progress and ensure accountability for key account actions across the teams.
• Build strong working relationships with connected team members, providing clear briefs and context, and expanding their contribution over time.
• Collaborate with Clients and Markets teams to activate relevant campaigns, events and thought leadership that strengthen client relationships.
• Develop and maintain effective relationships with client procurement and delivery teams to support commercial processes and strengthen our position.

Whatwe’relooking for:

• 3+ years’ Experience in account coordination, business development support or client-facing roles within professional services.
• Agile in both thinking and working, able to shift priorities, adapt to new information, and keep momentum across a dynamic portfolio.
• Genuine curiosity about clients’ businesses, their challenges, and where we can add value.
• Strong relationship builder, able to develop trusted, durable working relationships across client procurement, delivery teams, internal stakeholders, and connected teams, building rapport and credibility at multiple levels.
• Proactive problem solver who identifies issues early, thinks laterally, and works collaboratively across teams to resolve them before they escalat, bringing a solutions mindset to everything from commercial blockers to delivery challenges.
• Curiosity and drive to find efficiencies through connected teams and AI, comfortable experimenting with new tools and ways of working to reduce friction, improve quality, and create capacity for higher-value client activity.
• Strong organisational and project management skills with exceptional attention to detail and the ability to manage multiple deadlines concurrently.
• Commercial mindset with the ability to connect client priorities to firm capabilities.
• Comfortable working with data, CRM systems, reporting tools and emerging AI-enabled platforms.
• Experience managing commercial processes including RFPs, contracts and vendor reviews.
• Team player who thrives in a fast-moving, matrixed environment, and who actively strengthens collaboration across connected teams.

Whatyou’llgain:

• The opportunity to work with leading organisations andcutting-edgetechnology that challenge and expand yourexpertise.
• Flexibility means trusting you to choose when, where, and how you work—balancingwhat’sbest for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability topurchaseadditionalleave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

Education

(if blank, degree and/or field of study not specified)

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bid Proposals, Budgetary Management, Business Requirements Analysis, Client Counseling, Client Interviewing, Client Management, Client Profiling, Coaching and Feedback, Communication, Complaint Management, Conflict Resolution, Creativity, CRM Software, Cross-Selling, Customer Experience (CX) Design, Customer Experience (CX) Strategy, Customer Relationship Management, Customer Satisfaction, Digital Analytics, Embracing Change, Emotional Regulation {+ 28 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

October 24, 2026