Client Growth & Retention Manager

Turner; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Employee wellbeing programs

Gym memberships

Weekly catered lunches

Free breakfast

Job summary

InfoTrack is seeking a Client Relationship Manager to grow and retain our client base by strengthening relationships, boosting product adoption, and identifying upsell opportunities. You will engage clients by phone, email, and webinars, ensuring maximum value and outstanding service.

You will lead training, monitor usage, address risks, and collaborate with internal teams to deliver optimal outcomes. The role demands a proactive, organized professional who thrives in a fast-paced environment

Qualifications

• Experience in account management, customer success or sales.
• Proven track record of upselling, cross-selling and achieving sales targets.
• Exceptional communication, presentation and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, resilient and self-motivated approach.
• Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
• Knowledge of the legal or conveyancing industry is advantageous.

Responsibilities

• Build trusted relationships with existing clients to drive retention and long-term loyalty.
• Deliver product training and education to increase client adoption and engagement.
• Identify opportunities to upsell and cross-sell InfoTrack products and services.
• Monitor client usage, proactively address risks, and minimise churn.
• Manage a high volume of outbound client activity (30+ calls per day).
• Partner with internal teams to deliver the best outcomes for clients.

Skills

Account management

Customer success

Sales

Upselling

Cross-selling

Communication

Presentation

Relationship building

Organisational skills

CRM experience

Tools

Salesforce CRM

Microsoft Office Suite

Job description

InfoTrack is seeking a Client Relationship Manager to grow and retain our client base by strengthening relationships, boosting product adoption, and identifying upsell opportunities. You will engage clients by phone, email, and webinars, ensuring maximum value and outstanding service.

You will lead training, monitor usage, address risks, and collaborate with internal teams to deliver optimal outcomes. The role demands a proactive, organized professional who thrives in a fast-paced environment