Client Growth & Success Manager

The Salvation Army Australia; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Employee share scheme

Catered lunches

Free breakfast

Gym membership

Table Tennis

Zusammenfassung

InfoTrack is seeking a Client Relationship Manager in Sydney to grow and retain our existing client base by strengthening relationships and driving product adoption.

You will engage clients via phone, email and webinars, identify upsell opportunities, and partner with internal teams to deliver outstanding outcomes while minimising churn. This role suits a proactive sales professional thriving in a fast-paced environment. A strong track record in account management and CRM proficiency is required.

Qualifikationen

• Experience in account management, customer success or sales.
• Proven record of upselling and achieving targets.
• Excellent communication and relationship-building skills.

Aufgaben

• Build trusted relationships with existing clients to drive retention.
• Deliver product training to increase adoption and engagement.
• Identify opportunities to upsell and cross-sell InfoTrack products.
• Monitor client usage, address risks, and minimise churn.
• Manage a high volume of outbound client activity.
• Partner with internal teams to deliver optimal client outcomes.

Kenntnisse

Relationship management

Upselling & cross-selling

Communication skills

Organizational skills

Self-motivated

CRM proficiency

Tools

Salesforce

Microsoft Office

Jobbeschreibung

InfoTrack is seeking a Client Relationship Manager in Sydney to grow and retain our existing client base by strengthening relationships and driving product adoption.

You will engage clients via phone, email and webinars, identify upsell opportunities, and partner with internal teams to deliver outstanding outcomes while minimising churn. This role suits a proactive sales professional thriving in a fast-paced environment. A strong track record in account management and CRM proficiency is required.