Client-Focused Receptionist - Hybrid Work & Growth

Aussie Injury Lawyers Pty; City of Brisbane; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Wellbeing programs

Job summary

Aussie Injury Lawyers Pty is seeking a dedicated Receptionist to be the first point of contact for clients and visitors. You will manage multi-line phones, greet guests, handle scheduling, and provide essential administrative support in a collaborative, fast-paced environment.

The role emphasizes client service, organisation, and confidentiality, with hybrid working arrangements and a supportive culture focused on wellbeing and professional growth.

Qualifications

• Minimum 1 to 2 years of relevant experience in customer service, administration, or front desk roles.
• Excellent communication skills, both written and verbal, with the ability to explain complex information in a clear and supportive way.
• A genuine enthusiasm for delivering exceptional client service and ensuring positive outcomes.
• Comfortable liaising with clients and colleagues in a professional and approachable manner.
• Ability to work effectively both within a team environment and independently, demonstrating initiative and reliability.
• Proficient in Microsoft Office Suite and knowledgeable about client management systems
• A collaborative, solutions-focused mindset and commitment to delivering positive outcomes for clients
• Strong alignment with our values and a genuine passion for helping clients through life’s challenges

Responsibilities

• Handle new client enquiries in a professional and timely manner.
• Manage multi-line phone systems to handle incoming calls, direct inquiries and take accurate messages.
• Utilise Microsoft Office Suite (Word, Excel, Outlook) for document preparation, data entry and email correspondence.
• Schedule and coordinate appointments and meetings using calendar management tools.
• Operate office equipment to support daily administrative tasks.
• Maintain and update client records in electronic databases, ensuring accuracy and confidentiality.
• Monitor and order office and kitchen supplies to ensure adequate stock levels.
• Handle incoming and outgoing mail, including sorting, distributing and coordinating courier services.
• Set up and tidy meeting rooms, including arranging catering and necessary materials.
• Provide general administrative support across the firm, such as filing, archiving and assisting with document preparation

Skills

Communication skills

Organisational skills

Customer service mindset

Team player

Tools

Microsoft Office Suite

Client management systems

Calendar management tools

Job description

Aussie Injury Lawyers Pty is seeking a dedicated Receptionist to be the first point of contact for clients and visitors. You will manage multi-line phones, greet guests, handle scheduling, and provide essential administrative support in a collaborative, fast-paced environment.

The role emphasizes client service, organisation, and confidentiality, with hybrid working arrangements and a supportive culture focused on wellbeing and professional growth.