Receptionist

Aussie Injury Lawyers Pty; City of Brisbane; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Wellbeing programs

Job summary

Aussie Injury Lawyers Pty is seeking a dedicated Receptionist to be the first point of contact for clients and visitors. You will manage multi-line phones, greet guests, handle scheduling, and provide essential administrative support in a collaborative, fast-paced environment.

The role emphasizes client service, organisation, and confidentiality, with hybrid working arrangements and a supportive culture focused on wellbeing and professional growth.

Qualifications

• Minimum 1 to 2 years of relevant experience in customer service, administration, or front desk roles.
• Excellent communication skills, both written and verbal, with the ability to explain complex information in a clear and supportive way.
• A genuine enthusiasm for delivering exceptional client service and ensuring positive outcomes.
• Comfortable liaising with clients and colleagues in a professional and approachable manner.
• Ability to work effectively both within a team environment and independently, demonstrating initiative and reliability.
• Proficient in Microsoft Office Suite and knowledgeable about client management systems
• A collaborative, solutions-focused mindset and commitment to delivering positive outcomes for clients
• Strong alignment with our values and a genuine passion for helping clients through life’s challenges

Responsibilities

• Handle new client enquiries in a professional and timely manner.
• Manage multi-line phone systems to handle incoming calls, direct inquiries and take accurate messages.
• Utilise Microsoft Office Suite (Word, Excel, Outlook) for document preparation, data entry and email correspondence.
• Schedule and coordinate appointments and meetings using calendar management tools.
• Operate office equipment to support daily administrative tasks.
• Maintain and update client records in electronic databases, ensuring accuracy and confidentiality.
• Monitor and order office and kitchen supplies to ensure adequate stock levels.
• Handle incoming and outgoing mail, including sorting, distributing and coordinating courier services.
• Set up and tidy meeting rooms, including arranging catering and necessary materials.
• Provide general administrative support across the firm, such as filing, archiving and assisting with document preparation

Skills

Communication skills

Organisational skills

Customer service mindset

Team player

Tools

Microsoft Office Suite

Client management systems

Calendar management tools

Job description

Summary:

Join a fast-growing, purpose-driven firm that’s redefining what client-focused legal practice looks like. At Aussie Injury Lawyers, we’re a high-performing team committed to helping everyday Aussies reclaim their future—and we’re looking for a receptionist who’s ready to do meaningful work in a team that values impact over ego.

More than just a law firm, Aussie Injury Lawyers is a value-led organisation that genuinely lives its purpose every day. Our culture is built on the foundations of fairness, collaboration, trust and support:

Have a Fair Go – We champion fairness, ensuring every voice is heard and every effort is valued.

In It Together – Collaboration drives everything we do. We support each other and celebrate the wins—big or small.

We Got You – From leadership guidance to tailored wellbeing programs, we’re here to help you thrive.

Real Talk, Real Trust – Honesty and transparency are at the heart of how we work—with clients and each other.

The Opportunity:

This is your chance to make a real difference in everyday Aussies’ future. We’re seeking a dedicated and client-focused Receptionist to join our team, someone who is committed to delivering exceptional service to both our valued clients and internal team members.

In this role, you’ll be the first point of contact, ensuring a welcoming and professional experience for all clients and visitors.

The Receptionist is responsible for ensuring the smooth operation of the firm’s client-facing and administrative activities, including managing incoming calls, greeting visitors, coordinating meeting room setups, arranging catering, overseeing office supplies, handling mail and courier services, archiving files and providing general administrative support across the firm.

This role plays a key part in our continued commitment to helping everyday Australians reclaim their future and building Aussie Injury Lawyers into the leading plaintiff insurance firm in Australia.

Responsibilities:

• Handle new client enquiries in a professional and timely manner
• Manage multi-line phone systems to handle incoming calls, direct inquiries and take accurate messages.
• Utilise Microsoft Office Suite (Word, Excel, Outlook) for document preparation, data entry and email correspondence.
• Schedule and coordinate appointments and meetings using calendar management tools.
• Operate office equipment to support daily administrative tasks.
• Maintain and update client records in electronic databases, ensuring accuracy and confidentiality.
• Monitor and order office and kitchen supplies to ensure adequate stock levels.
• Handle incoming and outgoing mail, including sorting, distributing and coordinating courier services.
• Set up and tidy meeting rooms, including arranging catering and necessary materials.
• Provide general administrative support across the firm, such as filing, archiving and assisting with document preparation

Who We’re Looking For

We’re looking for a confident and capable Receptionist who thrives in a fast-paced, client-focused environment. You’ll bring strong organisation, attention to detail and clear communication to every task.

You take pride in your ability to manage competing priorities, support the wider team and remain supportive and empathetic, even when working to tight deadlines. Above all, you’re a team player who genuinely cares about delivering high-quality work and making a difference in people’s lives.

Qualifications:

• Minimum 1 to 2 years of relevant experience in customer service, administration, or front desk roles.
• Excellent communication skills, both written and verbal, with the ability to explain complex information in a clear and supportive way
• A genuine enthusiasm for delivering exceptional client service and ensuring positive outcomes.
• Comfortable liaising with clients and colleagues in a professional and approachable manner
• Ability to work effectively both within a team environment and independently, demonstrating initiative and reliability.
• Proficient in Microsoft Office Suite and knowledgeable about client management systems
• A collaborative, solutions-focused mindset and commitment to delivering positive outcomes for clients
• Strong alignment with our values and a genuine passion for helping clients through life’s challenges

Why You’ll Love Working Here

• Flexibility: Hybrid working arrangements to support your lifestyle
• Growth: Ongoing professional development, industry training and genuine career progression
• Rewards: Competitive salary
• Belonging: Be part of a collaborative, down-to-earth and driven team where your contributions matter
• Wellbeing: Access to mental health and resilience support programs designed for legal professionals

Ready to do meaningful work that truly matters to people’s lives?

We’d love to hear from you.