Empathy-Driven Client Care Specialist (Hybrid)

Law Partners Injury Lawyers; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Brand new office

In-house café

Hybrid work

Career development

Wellbeing programs

Birthday day off

Parental leave

Gym membership discount

Social events

Team culture

Job summary

Law Partners Injury Lawyers in Sydney CBD seeks a Client Care Specialist to be the first contact for clients following an injury. You will engage with prospective clients, respond via phone and live chat, and support intake with precise information gathering.

You will work across administration and client communications, building trust from the initial conversation to the next steps, in a role that values empathy and professional client care.

Qualifications

• Must have strong empathy and active listening during client conversations.
• Excellent verbal and written communication across channels.
• Strong organisational skills with attention to detail.
• Ability to balance phone, live chat and administrative tasks.

Responsibilities

• Be the first point of contact for prospective clients seeking legal help.
• Respond to client inquiries via phone, live chat and email.
• Support client intake with administrative tasks and data gathering.
• Build trust and guide clients through next steps with care.

Skills

Empathy

Communication

Organisation

Multitasking

Live chat

Listening

Job description

Law Partners Injury Lawyers in Sydney CBD seeks a Client Care Specialist to be the first contact for clients following an injury. You will engage with prospective clients, respond via phone and live chat, and support intake with precise information gathering.

You will work across administration and client communications, building trust from the initial conversation to the next steps, in a role that values empathy and professional client care.