Client-Focused Housing Services Advisor

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Victorian Government - Department of Families, Fairness and Housing is seeking Housing Services Officers to support client-centred housing assistance and public housing services across offices statewide. The role involves tenancy and property management, providing housing advice and assistance, and applying established policies and procedures.

Based in state-wide offices, the role may require mentoring less experienced staff and working under general supervision, with opportunities to engage

Qualifications

• Australian citizenship or permanent residency or valid work visa.
• Pre-employment screening including police check.

Responsibilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Job description

Victorian Government - Department of Families, Fairness and Housing is seeking Housing Services Officers to support client-centred housing assistance and public housing services across offices statewide. The role involves tenancy and property management, providing housing advice and assistance, and applying established policies and procedures.

Based in state-wide offices, the role may require mentoring less experienced staff and working under general supervision, with opportunities to engage