Client-Facing Contracts Administrator (Mon–Fri)

Deacon Recruitment; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Mentoring & development

Modern systems & technology

Wellbeing benefits

Job summary

Deacon Recruitment is seeking an Office Administrator for a Townsville-based accounting and financial services firm. You will manage front desk, calls, emails and client inquiries, while delivering a professional first impression and efficient workflow support.

The role supports onboarding/offboarding, data management and cross-division administration, ensuring records are accurate and compliant. A collaborative team environment and long-term career growth are offered.

Qualifications

• 2+ years of administration, reception or client service experience.
• Strong attention to detail and organisational capability.
• Excellent written and verbal communication skills.

Responsibilities

• Manage front desk reception, calls, emails and client enquiries.
• Welcoming clients and presenting a professional first impression.
• Schedule appointments and coordinate workflow support.
• Assist with client onboarding, offboarding and data management.
• Maintain accurate records and data integrity.
• Support day-to-day office administration and team operations.
• Coordinate client correspondence and compliance tasks.
• Assist across divisions and manage competing priorities to meet deadlines.

Skills

MS Office

Front desk / Reception

Communication skills

Tools

Xero XPM

ATO Portal

Job description

Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm

Looking for a professional front-of-house administration role where you can build long-term career stability within a respected accounting and financial services firm?

Ready to join a large, established organisation offering strong team culture, career development and genuine work-life balance?

Our client is North Queensland’s largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane. Since 1951, the firm has built a strong reputation for delivering high-quality accounting, tax, audit and financial planning services while maintaining genuine long-term relationships with clients and staff alike.

Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and collaborative environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations.

The Role:

• Managing front desk reception, incoming calls, emails and client enquiries
• Welcoming clients and providing a professional first impression
• Scheduling appointments and coordinating workflow support
• Assisting with client onboarding, offboarding and database management
• Maintaining accurate records, documentation and data integrity
• Supporting day-to-day office administration and team operations
• Coordinating client correspondence and administrative compliance tasks
• Assisting across multiple divisions within the business as required
• Managing competing priorities while ensuring deadlines are met

About You:

• 2+ years of previous administration, reception or client service experience
• Strong attention to detail and organisational capability
• Excellent written and verbal communication skills
• Professional phone manner and presentation
• Proficiency in Microsoft Office including Word, Excel and Outlook
• Experience with Xero XPM, ATO Portal or accounting software highly regarded
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-focused and client-centric attitude

What’s On Offer:

• Competitive salary package aligned with experience
• Long-term career opportunity within a highly respected professional services firm
• Flexible work arrangements supporting work-life balance
• Ongoing mentoring, training and professional development
• Modern systems and streamlined technology
• Supportive, collaborative team environment
• Genuine career pathways and internal growth opportunities
• Wellbeing initiatives and corporate health membership benefits
• Stable organisation with over 70 years of success and strong community reputation

Closing date: Sunday 4th October at 11:59pm. All applications must be submitted online.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Please note: This job is based in Australia; therefore, only candidates who are permanent residents or citizens of Australia will be considered.