Client Experience Specialist — Impactful Care & Support

NextSense; Sydney; Presencial; AUD 65 000 - 79 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

2 weeks Christmas leave

4 weeks annual leave

Personal/carer’s leave

Paid parental leave

Salary packaging benefits

Resumo da oferta

NextSense is seeking a Client Care Officer to join our Macquarie Park team. You will manage phone and email enquiries, coordinate appointments and referrals, and support client administration and service operations with a focus on hearing and vision services.

The role is permanent full-time (38 hours per week), based onsite at our Macquarie Park Headquarters, reporting to the Client Experience Lead and Client Services Network Lead. Strong communication and confidentiality are essential.

Qualificações

• Experience in healthcare, audiology or client support services.
• Understanding of funding pathways for hearing-related services.
• Experience working with referral partners such as audiologists, ENTs or hearing care providers.
• Experience handling medical referrals, patient intake and coordination of hearing assessments.
• Strong verbal and written communication skills and attention to detail.
• Excellent time-management and organisational skills with the ability to manage multiple clients.

Responsabilidades

• Serve as the primary point of contact by managing and triaging phone and email enquiries.
• Conduct structured phone and email interactions with prospective clients.
• Ensure clear communication with clients and internal teams to facilitate prompt resolution.
• Acknowledge referrals and provide timely updates on status and next steps.
• Foster relationships with referrers through professional communication.
• Maintain understanding of funding models and service offerings across locations.
• Identify emerging trends with Client Experience Leads and support campaigns.
• Support nurture of cochlear implant clients considering assessments and surgery.
• Assist CALD clients when required.

Conhecimentos

Verbal communication

Written communication

Time management

Attention to detail

Ferramentas

CRM software

Microsoft Office

Calendar system

Descrição da oferta de emprego

NextSense is seeking a Client Care Officer to join our Macquarie Park team. You will manage phone and email enquiries, coordinate appointments and referrals, and support client administration and service operations with a focus on hearing and vision services.

The role is permanent full-time (38 hours per week), based onsite at our Macquarie Park Headquarters, reporting to the Client Experience Lead and Client Services Network Lead. Strong communication and confidentiality are essential.