Client Experience Specialist - Ferrari Melbourne

Zagame Automotive Group; Melbourne; On-site; AUD 60,000 - 86,000; Full time

Job summary

Zagame Automotive Group is seeking a Client Experience Specialist for Ferrari Melbourne. You will architect the client journey across showroom, events and digital touchpoints, combining hospitality, CRM discipline and brand storytelling to engage and retain discerning clients.

You will work with Sales, After-Sales and Marketing to elevate every moment of the Ferrari client experience and help deliver flawless showroom experiences and events.

Qualifications

• Client-experience or hospitality-oriented professional from luxury, premium retail or high-end service environments.
• Naturally attentive to detail, atmosphere and emotional engagement.
• Previous experience assisting with events, communities, and cross-functional initiatives.
• Structured and disciplined in follow-up, CRM usage and process execution.

Responsibilities

• Welcome and host customers in showroom and offer refreshments.
• Ensure café is stocked and kept clean.
• Oversee showroom presentation and up-to-date materials.
• Elevate end-to-end client journey at sale, events and touchpoints.
• Assist Marketing Manager with event attendees and invitations.
• Support CRM activities, including database updates and follow-up after events.
• Collaborate with Marketing, Sales and After-Sales for post-event reviews and follow-up actions.
• Assist Ferrari Factory Tours and Client Esperienza travel arrangements.

Skills

Customer experience

Event coordination

CRM usage

Hospitality mindset

Tools

CRM tools

Job description

Client Experience Specialist - Ferrari Melbourne

The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands includingFerrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.

ABOUT THE ROLE

Our Ferrari Melbourne dealership is currently offering the opportunity for a Client Experience Specialist to join our team.

As Client Experience Specialist, you are the architect of Ferrari's client journey. You ensure that every interaction - in the showroom, during events and across digital touchpoints - delivers an emotionally engaging, refined and consistent experience worthy of the Prancing Horse. You bring together hospitality mindset, community building, CRM discipline and digital awareness to attract, engage and retain clients, working closely with Sales, After-Sales and Marketing to elevate every moment of the Ferrari Clients experience.

What You'll Do

Welcoming and hosting customers as they enter the dealership and offer refreshments including making coffee to dealership customer. Also ensuring that the café is full stocked and kept clean.

Oversee showroom presentation, ensuring multimedia and printed materials and communications are up-to-date and in line with brand identity

Elevate the end-to-end client journey, ensuring excellence at point of sale, during events and across touchpoints

Assist the Marketing Manager with event attendees, manage invitations, and ensure a high-quality guest experience

Support CRM activities, including database updates, client clustering and structured follow-up after events

Collaborate closely with Marketing, Sales and After-Sales teams for post-event reviews and follow-up actions

Assist the Marketing Manager with Ferrari Factory Tours and Client Esperienza travel arrangements

Your Profile

Client-experience or hospitality-oriented professional from luxury, premium retail or high-end service environments

Naturally attentive to detail, atmosphere and emotional engagement

Previous experience assisting with events, communities, and cross-functional initiatives

Structured and disciplined in follow-up, CRM usage and process execution

Skills & Qualifications

Strong understanding of client experience, events and community engagement

Familiarity with CRM tools, client segmentation and follow-up processes

Awareness of digital and social media marketing dynamics

Excellent interpersonal, organizational and communication skills

What This Role Offers You

A highly visible role shaping the lived Ferrari experience for clients and prospects

Daily interaction with a discerning, relationship-driven clientele

The opportunity to blend hospitality, brand storytelling and community building

Close collaboration with Marketing, Sales, After-Sales teams

Exposure to Ferrari standards, tools and best practices in client experience excellence

Ongoing Factory training