Client Experience & Office Concierge

White & Case; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

White & Case Sydney is seeking an Office Support professional to help maintain smooth daily operations across the firm’s offices. You will support reception, catering, meeting room setup, and basic IT/AV assistance, ensuring a world-class client and staff experience.

Ideal candidates will have 3+ years in customer service, strong communication, and the ability to work independently and as part of a team while multitasking in a fast-paced environment.

Qualifications

• 3+ years of proven experience in a customer service role, preferably in a corporate boardroom.
• Solid written and verbal communication skills.
• Ability to work independently and in a team.
• Strong organizational, multitasking and problem-solving abilities under pressure.

Responsibilities

• Provide and replenish refreshments, catering and tea or coffee orders, ensuring client and staff comfort during meetings.
• Provide reception cover when required by welcoming clients, managing the inbox and responding to urgent queries in the receptionist's absence.
• Set up and reset meeting rooms and event spaces, including furniture arrangements, catering, AV and sound checks and conference facilities.
• Assist staff and guests with IT and AV requirements, including connecting presentations, coordinating with IT and resolving straightforward technical issues.
• Maintain meeting rooms, visitor desks, kitchens and breakout areas by restocking supplies, cleaning routine equipment such as coffee machines and reporting cleaning, equipment or furniture issues.
• Manage office supplies and related invoices, support inventory and procurement activities and assist the Office Operations Manager with building management, security procedures, procedure manuals and general administrative tasks.

Skills

Customer service

Communication skills

Independence & teamwork

Multitasking & organization

Job description

White & Case Sydney is seeking an Office Support professional to help maintain smooth daily operations across the firm’s offices. You will support reception, catering, meeting room setup, and basic IT/AV assistance, ensuring a world-class client and staff experience.

Ideal candidates will have 3+ years in customer service, strong communication, and the ability to work independently and as part of a team while multitasking in a fast-paced environment.