Client Experience Lead — Flexible Mortgage Journeys

Zella; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Team-oriented work culture

Flexible working arrangements

Opportunities for training and development

Job summary

A financial services firm in Melbourne is seeking a Client Service Manager to enhance client experiences and streamline communication within the mortgage broking process. The ideal candidate has strong communication skills, excellent organizational abilities, and a passion for helping others. This full-time role offers a collaborative work culture and flexible arrangements, providing a great opportunity for professional growth.

Qualifications

• Must have strong communication skills, both written and verbal.
• Should have a proactive mindset focused on solutions.
• Ability to multitask and manage client interactions efficiently.

Responsibilities

• Communicate with clients throughout their journey.
• Manage communication between clients, brokers, and lenders.
• Provide updates on loan applications and maintain client engagement.
• Identify opportunities to enhance the client experience.
• Support administrative tasks and client-related projects.

Skills

Strong communication skills

Proactive and solutions-focused mindset

Excellent organisational skills

Attention to detail

Passion for helping people

Job description

A financial services firm in Melbourne is seeking a Client Service Manager to enhance client experiences and streamline communication within the mortgage broking process. The ideal candidate has strong communication skills, excellent organizational abilities, and a passion for helping others. This full-time role offers a collaborative work culture and flexible arrangements, providing a great opportunity for professional growth.