Clinic Coordinator

National Salon And Spa Recruitment; Willunga; On-site; AUD 45,000 - 50,000; Full time

Benefits offered by this job

Pay rate: $33–$36 AUD/hour

Casual with pathway to permanent Full‑

5 days per week

Immediate start

Onboarding and training

Access to treatments and products

Supportive, close-knit team

Beautiful environment

Growth opportunities

Job summary

House of Harlow Beauty Therapy in Willunga SA is seeking a Clinic Coordinator to be the face of the client journey, coordinating front-of-house operations and supporting therapists to deliver an elevated experience from first contact.

You’ll manage bookings, enquiries, diary gaps and payments, while keeping the clinic organised, stocked and beautifully presented. Immediate start with a pathway to permanent full-time after probation, 5 days a week.

Qualifications

• Experience in administration, reception, front of house, coordination or management is highly regarded.
• Comfort with technology, booking systems and social media.

Responsibilities

• Welcoming clients and creating a warm, elevated experience.
• Managing calls, enquiries, appointments, payments and rebooking.
• Following up new enquiries and returning clients.
• Managing cancellations, waitlists and diary gaps.
• Helping keep therapist books productive.
• Supporting treatment plans, memberships, retail and client journeys.
• Guiding clients on treatments and products suited to their needs.
• Keeping the clinic organised, stocked and beautifully presented.
• Supporting therapists with client and diary updates.
• Maintaining accurate records, systems and processes.
• Updating SOPs and helping improve the way we work.
• Supporting social media, DMs, content, testimonials and promotions.

Skills

Reception

Client service

Administration

Diary management

Tools

Booking systems

Social media

Job description

Clinic Coordinator

House of Harlow Beauty Therapy 3 Main Road, Willunga SA

Be the face of an exceptional client experience.

House of Harlow Beauty Therapy is looking for someone special to join our team of 7 as our Client Experience & Clinic Coordinator.

This is more than a front-desk role. You’ll be at the heart of the clinic – welcoming clients, keeping the day flowing, supporting our therapists and helping create an exceptional experience from the moment clients walk through the door.

If you’re polished, personable, highly organised and naturally proactive, and genuinely enjoy making people feel cared for, this could be your next role.

Enjoy working in the beautiful Willunga community, with free on-site parking.

The Benefits:

• $33–$36 per hour, depending on experience.
• Casual commencement with a genuine pathway to permanent Full-time after probation.
• 5 days per week.
• Immediate start available.
• Full onboarding and training.
• Access to treatments and products.
• Supportive, close-knit team.
• Beautiful environment to work in.
• Your ideas, initiative and contribution genuinely matter.
• Opportunity to grow with House of Harlow.

The Role

You’ll help ensure every client feels welcomed, valued and cared for. Your responsibilities will include:

• Welcoming clients and creating a warm, elevated experience.
• Managing calls, enquiries, appointments, payments and rebooking.
• Following up new enquiries and returning clients.
• Managing cancellations, waitlists and diary gaps.
• Helping keep therapist books productive.
• Supporting treatment plans, memberships, retail and client journeys.
• Guiding clients on treatments and products suited to their needs.
• Keeping the clinic organised, stocked and beautifully presented.
• Supporting therapists with client and diary updates.
• Maintaining accurate records, systems and processes.
• Updating SOPs and helping improve the way we work.
• Supporting social media, DMs, content, testimonials and promotions.
• General administration and support for the clinic owner.

Who We’re Looking For

We’re not looking for someone who simply sits behind a reception desk. We want someone who takes ownership, notices what needs to be done, follows through and genuinely enjoys people.

You’ll be confident, warm and professional, with the ability to balance exceptional client service, administration, diary management and team support.

You don’t need to be a hard salesperson. We’re looking for someone who can have genuine conversations with clients and confidently guide them towards appropriate treatments, products and ongoing care.

Your Experience

Experience in administration, reception, front of house, coordination or management is highly regarded, particularly within:

• Beauty, Skin, Wellness or Health
• Hospitality
• Retail

You’ll also need to be comfortable with technology, booking systems, social media and the everyday problem-solving that comes with a busy clinic.

Most importantly, we’re hiring for attitude, initiative and character. We want someone who is ready to learn, contribute, take responsibility and grow with us.

This Could Be Your Next Chapter

House of Harlow is growing, and we’re looking for someone who wants to be part of what we’re building – not simply someone looking for a job.

If you bring commitment, care, initiative and loyalty, we’ll back you 100%.

You’ll have the opportunity to become an important part of House of Harlow – someone our clients know and trust, our team can rely on and our business can grow with.

If you’re polished, organised, people-focused and ready to make a real impact, we’d love to meet you.

Please no overseas applicants. Only shortlisted candidates will be contacted for an interview.

House of Harlow Beauty Therapy

Where exceptional client experiences begin the moment you walk through the door.