Client Experience Coordinator

THL Finance Partners; Toowoomba Regional; On-site; AUD 45,000 - 55,000; Full time

Job summary

THL Finance Partners is seeking a client-facing administrator to serve as the director of first impressions in our Toowoomba region office. You will manage in-person client interactions and handle consumer finance enquiries with a professional, friendly approach.

Key duties include processing pricing and valuation requests, document verification, and answering phones. Strong MS Word/Excel/Outlook skills and excellent organizational abilities are essential.

Qualifications

• Knowledge of lending and real estate contracts a definite advantage
• Excellent customer service in person and on the phone
• Ability to handle multiple tasks and frequent interruptions
• Ability to handle high energy situations with calmness and courtesy
• Ability to communicate effectively, both orally and in writing
• Excellent records and file management skills

Responsibilities

• Serve as point of contact for clients in the office
• Provide assistance with consumer finance enquiries
• Complete pricing and valuation requests as required
• Process documents received for each request, verifying accuracy and completeness
• Answer phones and take enquiries

Skills

Customer service

Communication

Time management

Organizational skills

Tools

MS Word

Excel

Outlook

Job description

THL Finance Partners is seeking a client-facing administrator to serve as the director of first impressions in our Toowoomba region office. You will manage in-person client interactions and handle consumer finance enquiries with a professional, friendly approach.

Key duties include processing pricing and valuation requests, document verification, and answering phones. Strong MS Word/Excel/Outlook skills and excellent organizational abilities are essential.