Client Experience Growth Coordinator

Trilogy Care Pty Ltd; City of Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Trilogy Care Pty Ltd in Brisbane is seeking a Sales Coordinator (Client Experience Coordinator) to join our growing Client Experience team. You’ll build strong client relationships, coordinate sales and service activities, and use your phone skills to connect clients with the right support.

If you’re organised, proactive and enjoy helping people while working toward growth targets, we’d love to hear from you.

Qualifications

• Organised, proactive, and ability to build rapport and trust with clients.
• Demonstrated success in achieving KPIs and performance targets in client-facing or service-oriented roles.
• Experience using CRM systems to manage client relationships or sales.
• Strong communication skills, with the confidence to explain and promote services.
• Commercial mindset with a focus on achieving positive outcomes.
• Understanding of aged care services (preferred, not essential).

Responsibilities

• Client Management & Connection - Manage client interactions via CRM, connect them with trusted providers, support confidence and independence throughout their care journey.
• Sales Coordination & Client Engagement - Support sales and growth activities by following up with clients, making proactive outbound calls, responding to enquiries, and coordinating next steps. Use strong phone and communication skills to build rapport, understand client needs, explain services clearly, and create positive client experiences.
• Driving Package Utilisation - Monitor service uptake, engage clients with under-utilised packages, and build strong support networks that encourage consistent use.
• Upsell & Growth - Identify opportunities to introduce clients to ongoing care coordination and other value-added services, communicate the benefits clearly, and contribute to Sales team growth targets.
• Service Network Development - Maintain a quality provider directory, foster provider relationships, and act as a feedback channel to enhance services.
• Collaboration & Reporting - Work closely with Sales and internal teams, maintain accurate CRM records and reporting, and contribute ideas to continuously improve the client experience.

Skills

Client relationship building

Communication skills

Organised

KPI achievement

Commercial mindset

Tools

CRM systems

Job description

Trilogy Care Pty Ltd in Brisbane is seeking a Sales Coordinator (Client Experience Coordinator) to join our growing Client Experience team. You’ll build strong client relationships, coordinate sales and service activities, and use your phone skills to connect clients with the right support.

If you’re organised, proactive and enjoy helping people while working toward growth targets, we’d love to hear from you.