Client Experience Architect — Own the Journey & Portal

Rethink Investing AUS & NZ; Sydney; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Friday afternoon socials

Company events and team days

Descripción de la vacante

Rethink Group in Sydney, NSW is seeking a Client Relationship Specialist to own the client experience across the Group's portfolio. You will guide relationships from first engagement through onboarding, ongoing management, and advocacy, acting as the connective layer between clients and ten businesses.

This high-ownership role requires delivering consistent, high-quality interactions, managing the client portal, central operating platform, and shared inbox, while using data and feedback to drive

Formación

• 2–5 years of experience in client experience, relationship management or customer success.
• Proficient with CRM platforms; Zoho experience preferred.
• Experience owning or managing a client-facing digital platform or portal.
• Exceptional written and verbal communication skills—polished and confident at all levels.
• Strong attention to detail with high accuracy in data management and reporting.
• Commercially astute—understand how client experience drives long-term value.
• AI native, or strong curiosity for how AI tools can improve workflows.

Responsabilidades

• Own the end-to-end client journey across the Group—from first engagement through onboarding, active relationship management, to long-term retention.
• Activate opportunities to connect clients with the Group’s portfolio of services.
• Manage the Group’s centralised operating platform—data integrity, process consistency, and team adoption.
• Take full ownership of the client portal—content, access, accuracy, and client-facing experience.
• Manage the Group’s shared inbox and phone lines—ensure every enquiry is answered promptly and directed to the right person.
• Prepare client briefs for relevant teams to maintain continuity at every handover.
• Produce performance reports covering client engagement, enquiry activity, referral outcomes, and retention.
• Use data and client feedback to drive continuous improvement across the client journey.

Conocimientos

Client experience

CRM Zoho

Digital platform ownership

Communication skills

Data accuracy

Commercial acumen

AI curiosity

Descripción del empleo

Rethink Group in Sydney, NSW is seeking a Client Relationship Specialist to own the client experience across the Group's portfolio. You will guide relationships from first engagement through onboarding, ongoing management, and advocacy, acting as the connective layer between clients and ten businesses.

This high-ownership role requires delivering consistent, high-quality interactions, managing the client portal, central operating platform, and shared inbox, while using data and feedback to drive