Client Success Manager — Hybrid, Shopify & DTC Growth

News Corporation; Sydney; Híbrido; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

News Corporation is seeking a Client Success Manager for a high-end E-commerce Digital Agency in Sydney. You will own multiple client projects end-to-end, guiding growth strategy alongside delivery, and ensuring projects land on time and on budget.

You’ll be the primary client contact, coordinating with design and engineering teams, leveraging CRO, AOV and retention levers, and maintaining clear timelines and milestones in a hybrid work environment.

Qualificações

• 3+ years in an agency environment with delivery track record.
• Experience with Shopify or e-commerce platforms.
• Strong negotiation, influencing, and stakeholder management skills.
• Background or strong interest in design/UX principles.
• Excellent written and verbal communication, high attention to detail.

Responsabilidades

• Own multiple concurrent client projects/retainers end to end.
• Act as primary client contact, gathering requirements and setting expectations.
• Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue.
• Establish and monitor timelines, milestones, and deadlines.
• Collaborate with leadership on project budgets and financial tracking.

Conhecimentos

Client management

Negotiation

Stakeholder management

Communication skills

UX awareness

Ferramentas

Shopify

Descrição da oferta de emprego

News Corporation is seeking a Client Success Manager for a high-end E-commerce Digital Agency in Sydney. You will own multiple client projects end-to-end, guiding growth strategy alongside delivery, and ensuring projects land on time and on budget.

You’ll be the primary client contact, coordinating with design and engineering teams, leveraging CRO, AOV and retention levers, and maintaining clear timelines and milestones in a hybrid work environment.