Client Executive

Aon Risk Services Australia Limited; Adelaide; On-site; AUD 70,000 - 110,000; Full time

Job summary

HIA Insurance Services (HIAIS) is seeking a Client Executive to join our Builders Warranty team, supporting builders across South Australia and Western Australia. This role offers comprehensive training in the specialised Builders Warranty field, with a focus on communication, judgement and customer service to help clients meet business goals.

You will manage relationships, guide applications, reviews and underwriting requirements, and work with insurer partners to deliver outstanding client

Qualifications

• Excellent communication and customer-service mindset.
• Ability to build trust with a wide range of people.
• Practical problem-solving with sound judgement.
• Professional handling of challenging conversations.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage relationships with residential builders in South Australia and Western Australia.
• Guide clients through warranty applications, annual reviews and facility increase requests.
• Review business and financial information to support insurer assessments.
• Collaborate closely with insurer partners regarding applications, referrals and underwriting requirements.
• Provide timely, professional and practical support to clients.
• Build and maintain accurate client records.
• Work closely with colleagues to deliver outstanding client outcomes.
• Find opportunities to connect clients with broader insurance solutions where appropriate.

Skills

Strong communication

Relationship-building

Sound judgement

Problem solving

Organisational skills

Attention to detail

Team collaboration

Curiosity & initiative

Numerical confidence

Job description

Posting Description

Client Executive - Builders Warranty Team

HIA Insurance Services (HIAIS) is seeking a Client Executive to join our specialist Builders Warranty team, supporting builders across South Australia and Western Australia.

This is an opportunity to develop expertise in a unique area of the insurance and construction industries, working closely with residential builders, industry stakeholders and insurer partners.

Builders Warranty Insurance is an essential requirement for residential construction. In this role, you'll help builders navigate the application and review process, provide guidance and support, and work with clients to help them achieve their business goals.

We're not necessarily looking for someone with existing builders warranty experience. This is a specialised field, and comprehensive training will be provided. Instead, we're looking for someone with strong communication skills, sound judgement, a customer-focused approach and a genuine interest in building relationships.

What you'll be doing

• Managing relationships with residential builders across South Australia and Western Australia.
• Guiding clients through warranty insurance applications, annual reviews and facility increase requests.
• Reviewing business and financial information to support insurer assessments.
• Collaborating closely with insurer partners regarding applications, referrals and underwriting requirements.
• Providing timely, professional and practical support to clients.
• Building and maintaining accurate client records.
• Working closely with colleagues to deliver outstanding client outcomes.
• Finding opportunities to connect clients with broader insurance solutions where appropriate.
• Building long-term relationships with clients and becoming a trusted point of contact.

What will help you succeed

We're looking for someone who enjoys working with people and takes pride in delivering a high level of service.

You’ll likely bring:

• Strong communication and relationship-building skills.
• The ability to build trust and rapport with a wide range of people.
• Sound judgement and a practical approach to problem solving.
• Confidence managing challenging conversations professionally and respectfully.
• Strong organisational skills and attention to detail.
• The ability to balance competing priorities and work effectively in a fast-paced environment.
• A collaborative approach and willingness to contribute positively to the team.
• Curiosity, initiative and a desire to continually learn and improve.
• Confidence working with numbers and business information.

Experience

We welcome applicants from a variety of backgrounds, including:

• Insurance
• Banking and finance
• Customer service
• Administration
• Construction and building-related industries
• Professional services
• Accounting or bookkeeping

If you enjoy working with people, solving problems and building trusted relationships, we'd love to hear from you.