Client Engagement Manager

Computing Today Pty; Wangaratta; On-site; AUD 110,000 - 160,000; Full time

Job summary

Computing Today Pty is seeking a highly capable professional to lead and develop our Client Engagement function. This is more than account management; you will build strong relationships with business owners, understand client goals and align them with Computing Today's objectives to deliver long-term outcomes.

You will work with our technical team to facilitate the right solutions, combining commercial awareness, strategic thinking, and disciplined execution to drive client retention and growth.

Qualifications

• Experience leading client engagement or account management in IT/ MSP environments.
• Strong relationship-building and communication skills.
• Ability to align business objectives with technology solutions.
• Strategic thinking with disciplined execution.

Responsibilities

• Lead and continually improve our Client Engagement function.
• Build trusted relationships with business owners and key decision makers.
• Understand client objectives and align technology recommendations accordingly.
• Conduct strategic business reviews and roadmap discussions.
• Identify opportunities to improve client outcomes and retention.
• Drive long-term account growth and successful delivery with technical teams.

Skills

Relationship building

Strategic thinking

Account management

Client communication

Job description

Computing Today is a leading regional Managed IT Services Provider helping businesses leverage technology to achieve better outcomes.

We are looking for a highly capable professional to lead and develop our Client Engagement function.

This is more than an account management role.

We want someone who can build strong relationships with business owners, understand both our clients' goals and our own business objectives, and align the two to create successful long-term outcomes.

You will understand client challenges and work with our technical team to facilitate the right solutions and outcomes.

This role requires someone who combines commercial awareness, strategic thinking, strong communication skills and disciplined execution.

What You'll Be Responsible For

• Leading and continually improving our Client Engagement function.
• Building trusted relationships with business owners and key decision makers.
• Understanding client objectives and aligning technology recommendations accordingly.
• Conducting strategic business reviews and roadmap discussions.
• Identifying opportunities to improve client outcomes.
• Driving client retention and long-term account growth.
• Working closely with technical teams to ensure successful delivery.
• Maintaining regular engagement with clients and ensuring commitments are followed through.
• Supporting the growth and strategic objectives of Computing Today.

The Type of Person Who Will Thrive Here

• You are professional, personable and highly organised.
• You are someone who can confidently walk into an organisation, ask good questions, listen carefully and build credibility quickly.
• You understand that relationships are built through trust, competence and delivering on commitments, not through pressure or sales tactics.
• You are equally comfortable discussing business challenges, technology opportunities and practical next steps.
• Importantly, you value your time and the time of others. You are efficient, prepared and focused on outcomes rather than activity for its own sake.

We're Looking For Someone Who Is

• A strong relationship builder
• A creative thinker and problem solver
• Commercially aware and strategically minded
• Self-motivated and highly accountable
• Professional, polished and well-presented
• Technologically astute
• Curious and eager to learn
• Adaptable and able to connect with a wide range of people
• Resilient and persistent
• Comfortable working autonomously
• Focused on results and follow-through

Experience

Ideally, you'll bring experience in one or more of the following:

• Managed Services (MSP)
• Information Technology
• Professional Services
• Business Advisory
• Strategic Account Management
• Client Success
• Consulting
• Experience working with small and medium businesses is highly regarded.

What We're Not Looking For

This is not a high-pressure sales role.

We're not looking for someone who relies on flashy presentations, aggressive sales tactics or chasing quick wins.

We're looking for someone who builds credibility, follows through on commitments, creates long-term value and develops genuine business relationships.

This position is not offered as a remote/work from home opportunity.

Why Join Computing Today?

This is an opportunity to take ownership of an important function within a growing Managed Services business.

You’ll work directly with our leadership team, influence strategic outcomes, and play a key role in helping both our clients and our business succeed.