Client Service Manager

NCS Group; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

NCS Australia is seeking a commercially driven Client Service Manager who thrives on growing client relationships, uncovering opportunities and turning them into meaningful business outcomes.

You’ll own key client relationships, drive account growth, and partner with consulting and delivery teams to shape solutions that meet client needs.

This role is ideal for someone who understands technology and consulting, engages with senior executives, and has the drive to win in a dynamic environment.

Qualifications

• 5+ years’ experience in sales, account management or client development within IT consulting, technology services or professional services.
• Proven track record of growing existing accounts and generating new opportunities.
• Strong understanding of technology and the ability to engage credibly with technology leaders.
• Commercially minded, proactive and hungry to win.
• Excellent stakeholder management and relationship-building skills.
• Comfortable engaging with senior executives and navigating complex organisations.
• Strong consultative selling skills — you understand the client’s business before selling the solution.
• A collaborative mindset and the ability to work across sales, consulting and delivery teams.

Responsibilities

• Own and grow strategic client relationships, becoming a trusted technology partner.
• Develop and execute account growth strategies to increase revenue and share of wallet.
• Identify, qualify and lead new business and expansion opportunities.
• Build strong relationships with senior client stakeholders and decision‑makers.
• Partner with our consulting and delivery teams to shape solutions that address client needs.
• Lead opportunities from origination through to closure and handover.
• Develop account plans, sales pipelines and forecasts.
• Understand client challenges and connect them with the right technology, consulting and managed services capabilities.
• Collaborate across the business to deliver exceptional client outcomes.

Skills

Account growth

Stakeholder management

Consultative selling

Business acumen

Client relationship

Education

Bachelor's degree or equivalent

Job description

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Company Description

Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Job Description

Are you a commercially driven technology professional who thrives on growing client relationships, uncovering opportunities and turning them into meaningful business outcomes?

We’re looking for a Client Service Manager to join our team and take ownership of key client relationships, with a strong focus on account growth, new opportunities and long‑term partnerships.

This is an opportunity for someone who enjoys being close to the client, understands technology and consulting, and has the commercial drive to identify where we can create more value.

What you’ll be doing

• Own and grow strategic client relationships, becoming a trusted technology partner
• Develop and execute account growth strategies to increase revenue and share of wallet
• Identify, qualify and lead new business and expansion opportunities
• Build strong relationships with senior client stakeholders and decision‑makers
• Partner with our consulting and delivery teams to shape solutions that address client needs
• Lead opportunities from origination through to closure and handover
• Develop account plans, sales pipelines and forecasts
• Understand client challenges and connect them with the right technology, consulting and managed services capabilities
• Collaborate across the business to deliver exceptional client outcomes

Qualifications

• 5+ years’ experience in sales, account management or client development within IT consulting, technology services or professional services
• A proven track record of growing existing accounts and generating new opportunities
• Strong understanding of technology and the ability to engage credibly with technology leaders
• Commercially minded, proactive and hungry to win
• Excellent stakeholder management and relationship‑building skills
• Comfortable engaging with senior executives and navigating complex organisations
• Strong consultative selling skills — you understand the client’s business before selling the solution
• A collaborative mindset and the ability to work across sales, consulting and delivery teams

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You’ll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there’s room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We’d love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We’re committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies:

NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?