Client Account Executive

iCatalyst, Inc.; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

iCatalyst is seeking a Client Account Executive to develop long-term relationships with WA-based clients and across Australia, guiding them on Microsoft Dynamics 365, ERP/CRM, Power Platform and related services.

You will act as the trusted contact, manage opportunities, prepare proposals, coordinate with delivery teams, and help customers navigate technology-led transformation while maintaining CRM records and contributing to revenue growth.

Qualifications

• Five+ years in account executive, client relationship, sales or business development in software/tech.
• Strong ERP/CRM and business applications understanding, ideally Dynamics 365.
• Excellent written and verbal communication with executives and boards.
• Strong commercial acumen; able to manage opportunities, proposals and client discussions.
• Consultative sales approach focused on creating value for clients.
• Strong relationship-building skills; professionalism and integrity.
• Autonomy while contributing to a national team.
• Curiosity about business, technology and process improvement.
• Desirable tertiary qualifications, not essential.

Responsibilities

• Act as the primary relationship contact for key clients outside day-to-day support and consulting delivery.
• Represent the iCatalyst brand with professionalism and a customer-first mindset.
• Build trusted relationships with client stakeholders across levels.
• Identify, qualify and manage new opportunities across projects, licensing and services.
• Prepare and coordinate Statements of Work, proposals and commercial documentation.
• Manage sales processes through to closure with timely communication.
• Plan and facilitate regular account management and relationship review meetings.
• Work with support, consulting and customer success teams to meet SLAs.
• Escalate out-of-scope requests and new commercial discussions.
• Maintain CRM records and account activity accurately.
• Provide client insights to support marketing, communications and growth initiatives.
• Contribute to revenue growth, profitability and client retention.

Skills

Relationship management

Commercial acumen

Consultative sales approach

Stakeholder management

Communication skills

Autonomous work

Team collaboration

Education

Tertiary qualifications

Job description

Summary

The Client Account Executive is a key client-facing role responsible for developing strong, long-term and commercially successful relationships with iCatalyst clients. You will act as a trusted point of contact for clients seeking guidance on Microsoft Dynamics 365, ERP, CRM, Power Platform, AI, licensing, managed services and related business application needs.

This role is ideal for someone who enjoys building trusted relationships, understanding business challenges, working closely with delivery teams and helping clients make informed decisions about technology-led transformation.

Our client base includes some of Australia's top companies across a range of industries and sizes, from high profile not-for-profits to large, ASX listed companies.

Primarily responsible for WA based clients this role will also be responsible for managing clients across Australia and some travel may be required.

What You'll Do

• Act as the primary relationship contact for key clients outside day-to-day support and consulting delivery.
• Represent the iCatalyst brand with professionalism, credibility and a strong customer-first mindset.
• Build trusted, long-term relationships with client stakeholders across operational, management and executive levels.
• Identify, qualify and manage new opportunities across projects, work orders, licensing, support and managed services.
• Prepare and coordinate Statements of Work, proposals and commercial documentation in consultation with delivery teams.
• Manage sales processes through to closure, ensuring timely and professional communication with clients.
• Plan and facilitate regular account management, support and relationship review meetings.
• Work with support, consulting and customer success teams to help ensure service expectations and SLAs are met.
• Act as an escalation point for out-of-scope requests, new requirements and commercial discussions.
• Maintain CRM records, client contacts, opportunity updates and account activity accurately and consistently.
• Provide client insights to support marketing, communications, customer success and business development initiatives.
• Contribute to revenue growth, profitability and client retention across the iCatalyst group.

About You

You are a relationship-led, commercially astute account executive who understands that the best outcomes come from listening, consulting and solving real business problems. You are comfortable working with senior stakeholders, delivery teams and strategic partners, and you know how to balance customer value with commercial outcomes.

What We're Looking For

• At least five years' experience in a similar account executive, client relationship, sales or business development role within software, technology, consulting or professional services. Experienced candidates will also be considered to manage enterprise accounts - the focus is on recruiting the best candidate.
• A strong understanding of ERP, CRM, business applications or business process improvement, ideally within the Microsoft Dynamics 365 ecosystem.
• Excellent written and verbal communication skills, with the ability to communicate confidently with end users, managers, senior executives and boards.
• Strong commercial acumen and the ability to manage opportunities, proposals and client discussions professionally.
• A consultative approach to sales, with a focus on creating value rather than simply selling products or services.
• Strong relationship-building skills and a reputation for professionalism, integrity and follow-through.
• Confidence working both autonomously and as part of a collaborative national team.
• A proactive, self-motivated and goal-oriented mindset.
• A natural curiosity about business, technology and how organisations can improve through better systems and processes.
• Tertiary qualifications are desirable but not essential.

Why Join iCatalyst

• Work with one of Australia’s most experienced Microsoft Dynamics 365 Business Applications teams.
• Join a focused, growing and Australian-owned business with a strong reputation in the market.
• Partner with clients on meaningful ERP, CRM and Power Platform transformation initiatives.
• Collaborate with senior consultants, delivery leaders and industry specialists who understand complex business systems.
• Be part of a team that values trust, quality, commercial integrity and long-term client relationships.
• Contribute to the continued growth of a national business with offices across Australia.

About iCatalyst

iCatalyst is an Australian-owned Microsoft Dynamics 365 Solutions Partner, helping organisations maximise the value of Microsoft Business Applications. With offices in Perth, Brisbane, Melbourne and Sydney, we provide expert ERP, CRM and Power Platform solutions focused on practical advice, successful delivery and long-term client outcomes.

As we continue to grow, we are seeking a commercially minded Client Account Executive to strengthen client relationships, identify new opportunities and support continued growth across our customer base.