Participant Experience & Engagement Lead

Nonabel Disability Services; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Nonabel Disability Services seeks a Client Engagement Manager to strengthen relationships with participants, families, carers, and key stakeholders in Sydney. The role focuses on ensuring participants feel supported, valued, and heard throughout their journey with us.

The incumbent will drive trust, transparency, and satisfaction while supporting service growth and quality improvement, coordinating onboarding and ongoing engagement with multidisciplinary teams.

Qualifications

• Demonstrated experience in client engagement or relationship management within disability/health sectors.
• Exceptional interpersonal and communication skills with diverse communities.
• Strong understanding of NDIS operations and safeguarding principles.

Responsibilities

• Build and maintain strong relationships with participants and families/carers.
• Act as primary liaison for client engagement, feedback, and support.
• Ensure timely, clear, and empathetic communication that enhances participant experiences.
• Lead initiatives such as surveys and engagement sessions to measure client satisfaction.
• Oversee onboarding processes for new participants and ensure smooth transitions.
• Prepare data for reporting and inform service planning and quality improvement.

Skills

Communication skills

Interpersonal skills

Relationship management

NDIS knowledge

Stakeholder engagement

Conflict resolution

Multidisciplinary teamwork

Tools

Microsoft Office

Job description

Nonabel Disability Services seeks a Client Engagement Manager to strengthen relationships with participants, families, carers, and key stakeholders in Sydney. The role focuses on ensuring participants feel supported, valued, and heard throughout their journey with us.

The incumbent will drive trust, transparency, and satisfaction while supporting service growth and quality improvement, coordinating onboarding and ongoing engagement with multidisciplinary teams.