Client Director, Government & Community Banking

National Australia Bank; Melbourne; On-site; AUD 250,000 - 360,000; Full time

Job summary

National Australia Bank seeks a Client Director, GEC (Government, Education and Community) to lead a high-performing team and drive impact for community-sector customers. You will manage relationships, execute a national strategy, and leverage NAB’s product suite to meet tailored needs.

The role focuses on customer-centric outcomes, risk management, and collaboration with Corporate and Institutional colleagues to deliver value and growth across the Community sector.

Qualifications

• Seasoned business banking and relationship management experience.
• Complex lending skills and ideally experience/knowledge of transactional banking solutions.
• Customer advocacy; ability to understand customer needs deeply while helping them to anticipate opportunities and challenges.
• Customer-obsessed mindset; own customer relationships and follow up on customer challenges until they are resolved.

Responsibilities

• Manage a portfolio of high-value Community-sector customers and achieve service, sales income/fee targets.
• Influence development and execution of initiatives for the Community sector.
• Develop and execute a national strategy with senior leaders and identify opportunities within the Community sector.

Skills

Relationship management

Complex lending

Transactional banking

Customer advocacy

Job description

National Australia Bank seeks a Client Director, GEC (Government, Education and Community) to lead a high-performing team and drive impact for community-sector customers. You will manage relationships, execute a national strategy, and leverage NAB’s product suite to meet tailored needs.

The role focuses on customer-centric outcomes, risk management, and collaboration with Corporate and Institutional colleagues to deliver value and growth across the Community sector.