Client Director, GEC

National Australia Bank; Melbourne; On-site; AUD 250,000 - 360,000; Full time

Job summary

National Australia Bank seeks a Client Director, GEC (Government, Education and Community) to lead a high-performing team and drive impact for community-sector customers. You will manage relationships, execute a national strategy, and leverage NAB’s product suite to meet tailored needs.

The role focuses on customer-centric outcomes, risk management, and collaboration with Corporate and Institutional colleagues to deliver value and growth across the Community sector.

Qualifications

• Seasoned business banking and relationship management experience.
• Complex lending skills and ideally experience/knowledge of transactional banking solutions.
• Customer advocacy; ability to understand customer needs deeply while helping them to anticipate opportunities and challenges.
• Customer-obsessed mindset; own customer relationships and follow up on customer challenges until they are resolved.

Responsibilities

• Manage a portfolio of high-value Community-sector customers and achieve service, sales income/fee targets.
• Influence development and execution of initiatives for the Community sector.
• Develop and execute a national strategy with senior leaders and identify opportunities within the Community sector.

Skills

Relationship management

Complex lending

Transactional banking

Customer advocacy

Job description

• High profile role and portfolio in our Business Bank
• Create and execute strategy for the GEC sector
• Leverage our size to do positive things for our for-purpose customers

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Client Director, GEC (Government, Education and Community) you will join a high-performing team who are driving real impact for customers—focused, empowered, and committed to keeping things simple. If you’re ready to make a meaningful difference and grow your career in a supportive, results-driven environment, this is your opportunity.

You’ll make an impact each day by:

• Relationship manage and develop a portfolio of high-value Community-sector customers towards achieving service, sales income/fee generation, risk and growth targets by satisfying the complex needs of customers in relation to highly tailored and personalised products and services
• Influence the development and execution of initiatives and reach for the Community sector
• Develop and execute a national strategy alongside senior leaders and identify opportunities within the Community sector
• Leverage growth opportunities across the full nab product suite – including debt, transactional, liquidity management and collaboration with Corporate and Institutional colleagues
• Strong focus on financial crime and operational risk management to identify and drive process efficiencies for customers

What you’ll bring:

• Seasoned business banking and relationship management experience
• Complex lending skills and ideally experience/knowledge of transactional banking solutions
• Customer advocacy; ability to understand customer needs deeply while helping them to anticipate opportunities and challenges
• Customer-obsessed mindset; own customer relationships and follow up on customer challenges until they are resolved
• Ability to work with speed, accuracy and respect to deliver the best outcomes for our customers

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.