Small Business Banker

NAB; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

NAB on the Gold Coast is seeking a customer-obsessed banking professional to support small business and home lending. You will manage lending requests up to $2 million for SMEs and up to $3 million for home lending, while driving revenue, customer advocacy and tailored banking solutions.

Join a collaborative team that values speed, relationship-building and cross‑team partnership to deliver superior outcomes for NAB customers and communities on the Gold Coast.

Qualifications

• Lending experience in business or retail banking.
• Strong customer and relationship management ability.
• Understanding of SME market and agribusiness is a plus.
• Proven negotiation and problem-solving skills.

Responsibilities

• Handle small business lending requests up to $2 million and home lending up to $3 million with clarity and speed.
• Grow revenue and drive customer advocacy by delivering tailored banking solutions.
• Increase customer satisfaction and NAB's position as a preferred bank.
• Collaborate with Retail Branch and Broker network to improve portfolio performance and outcomes.
• Develop genuine, long-term relationships by understanding customer needs.

Skills

Lending

Relationship management

Negotiation

Customer service

SME knowledge

Job description

• Be part of a collaborative & high performing relationship-driven culture.
• Grow alongside your customers.
• Location: Gold Coast Region.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you'll go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
• Lending experience in business banking or retail banking
• Agribusiness experience will be highly regarded.
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB