Client Service Associate Director

NCS Australia; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

NCS Australia is seeking an experienced Client Service Associate Director to lead the growth, executive engagement and commercial performance of strategic client accounts from Canberra. You will act as a trusted advisor to executive stakeholders, shaping long-term strategies that deliver measurable outcomes for clients while driving revenue growth for NCS.

As the senior account leader, you will own growth plans, build strong C-suite relationships, and partner with consulting, engineering,

Qualifications

• Experience leading large strategic client accounts.
• Proven track record in growing revenue and profitability.
• Experience engaging with C-suite executives and senior stakeholders.
• Excellent stakeholder management, communication and presentation skills.

Responsibilities

• Own and execute strategic account growth plans.
• Build trusted relationships with C-suite leaders.
• Lead opportunities across service lines and drive pursuits.
• Negotiate commercially and manage executive engagements.
• Collaborate with delivery and managed services teams to deliver outcomes.
• Monitor account performance and client satisfaction.

Skills

Strategic account management

C-suite engagement

Negotiation

Stakeholder management

Sales leadership

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software (e.g., Salesforce)

Job description

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

Job Description

Lead strategic client partnerships. Drive growth. Shape transformational outcomes.

We are seeking an experienced Client Service Associate Director to lead the growth, commercial performance and executive engagement of one or more strategic client accounts.

As the senior account leader, you will act as a trusted advisor to executive stakeholders, developing long-term account strategies that deliver measurable business outcomes for clients while driving sustainable revenue growth and profitability for NCS.

In this role, you will:

• Own and execute strategic account growth plans aligned to client priorities and transformation agendas.
• Build and strengthen trusted relationships with C-suite and senior business leaders.
• Identify, shape and lead strategic opportunities across multiple service lines.
• Drive complex pursuits, commercial negotiations and executive-level engagements.
• Partner with consulting, engineering, delivery and managed services teams to deliver exceptional client outcomes.
• Maintain oversight of account performance, client satisfaction and commercial success.
• Mentor and influence cross-functional teams while championing account management excellence.

This is an opportunity to work with some of NCS Australia's most strategic clients, influence major transformation initiatives and play a pivotal role in our continued growth

Qualifications

To be successful in this role, you will bring:

• Experience within technology services, consulting or a related industry.
• Proven success managing and growing large strategic client accounts.
• Strong track record of achieving sales, revenue and profitability targets.
• Experience engaging with C-suite executives and senior business stakeholders.
• Expertise in leading complex commercial pursuits and shaping strategic opportunities.
• Excellent stakeholder management, communication and presentation skills.
• A collaborative, commercially minded and client-centric approach

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.