Senior Client Services Manager

NCS; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

NCS Australia is seeking a commercially driven Senior Client Manager to lead technology services sales and strengthen relationships across key accounts. You will develop strategic plans, align client priorities with consulting solutions, and work with delivery teams to maximise account value.

Ideal candidates bring a proven track record in IT services sales, ability to engage senior stakeholders, and strong commercial skills to drive growth across existing client portfolios.

Qualifications

• Proven experience in technology services sales, IT consulting or professional services.
• Strong track record of growing existing accounts and expanding client relationships.
• Experience engaging senior stakeholders and building long-term client partnerships.
• Strong commercial acumen, account planning and opportunity management skills.
• Proactive, relationship-led approach with ability to convert growth opportunities.

Responsibilities

• Develop and execute account plans to grow revenue across key clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Identify upselling, cross-selling and new service opportunities within existing accounts.
• Understand client business priorities and connect them with technology and consulting solutions.
• Partner with consulting and delivery teams to develop client solutions and maximise account value.
• Manage account pipelines, forecasts and commercial negotiations to achieve growth targets.

Skills

Technology sales

IT consulting

Account management

Stakeholder engagement

Commercial acumen

Job description

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

Grow strategic accounts. Strengthen client partnerships. Unlock new opportunities.

We’re looking for a commercially driven Senior Client Manager with strong technology services sales experience to develop strategic client relationships and drive growth across existing accounts.

This role is ideal for someone who understands the IT services landscape, builds trusted relationships with senior stakeholders and knows how to turn client needs into opportunities for long-term business growth.

What You’ll Do

• Develop and execute account plans to grow revenue across key clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Identify upselling, cross-selling and new service opportunities within existing accounts.
• Understand client business priorities and connect them with relevant technology and consulting solutions.
• Partner with consulting and delivery teams to develop client solutions and maximise account value.
• Manage account pipelines, forecasts and commercial negotiations to achieve growth targets.

Qualifications

• Proven experience intechnology services sales, IT consulting or professional services.
• A strong track record of growing existing accounts and expanding client relationships.
• Experience engaging senior stakeholders and building long-term client partnerships.
• Strong commercial acumen, account planning and opportunity management skills.
• A proactive, relationship-led approach with the ability to identify and convert growth opportunities.

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.