Client Care Specialist – Flexible Scheduling

APM; Western Australia; On-site; AUD 60,000 - 76,000; Full time

Job summary

APM Group’s Assure division is seeking a Client Services Officer in Western Australia to connect clients with Assure EAP services, handling calls with care and confidence.

You’ll deliver outstanding experiences from the first contact, think quickly to resolve sensitive enquiries, and collaborate across teams to tailor support, updating client records in our internal systems. APM offers growth, flexible scheduling, ongoing coaching, and a supportive learning culture.

Qualifications

• Passion for customer service (retail, hospitality or call centre welcome).
• Confident multitasker across CRMs and Microsoft Office.
• Detail-oriented, self-motivated, and team-friendly.
• Career-driven, with growth opportunities across APM Group.

Responsibilities

• Deliver outstanding customer experiences from the first interaction.
• Think on your feet to resolve sensitive enquiries with professionalism.
• Collaborate across teams to provide tailored support.
• Update client info and use internal systems to assist effectively.

Skills

Customer service

Multitasking

CRM systems

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

APM Group’s Assure division is seeking a Client Services Officer in Western Australia to connect clients with Assure EAP services, handling calls with care and confidence.

You’ll deliver outstanding experiences from the first contact, think quickly to resolve sensitive enquiries, and collaborate across teams to tailor support, updating client records in our internal systems. APM offers growth, flexible scheduling, ongoing coaching, and a supportive learning culture.