Client Care & Scheduling Coordinator

Virtual Coworker Inc.; Kempsey, Nowra, Wollongong City Council; Presencial; AUD 48 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging

Annual Bonus

Work life balance

Resumo da oferta

Community Gateway is seeking a Customer Service Officer to act as the first point of contact for clients across Kempsey, Nowra, and Wollongong. You will deliver high quality telephone support and friendly reception services in a health and care setting.

The role emphasizes teamwork, accurate administration, and timely communications with staff and external partners. You will support rostering basics and contribute to a positive, safety-conscious work environment.

Qualificações

• Proven administrative experience with strong software proficiency.
• Excellent written and verbal communication.
• Strong organization and time management skills.
• Ability to work with multiple stakeholders.
• Comfort with on-call duties.

Responsabilidades

• Provide high quality telephone customer service to clients and stakeholders.
• Provide welcoming reception support.
• Ensure reception and phones are covered at all times.
• Provide accurate administrative support to the organization.
• Provide basic rostering support.
• Build productive relationships with internal and external stakeholders.
• Manage periodic client onboarding and reviews.

Conhecimentos

Customer service

Communication

Time management

Problem solving

Teamwork

Adaptability

Attention to detail

Ferramentas

Microsoft Word

Microsoft Excel

Databases

Descrição da oferta de emprego

Community Gateway is seeking a Customer Service Officer to act as the first point of contact for clients across Kempsey, Nowra, and Wollongong. You will deliver high quality telephone support and friendly reception services in a health and care setting.

The role emphasizes teamwork, accurate administration, and timely communications with staff and external partners. You will support rostering basics and contribute to a positive, safety-conscious work environment.