Client Care Representative | Clinical Administration - 3 days pw incl Saturday

Connect Hearing; Blacktown; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

Salary packaging

Employee discounts

Job summary

Connect Hearing in Blacktown, NSW, seeks a Client Care Representative on a part-time basis (up to 3 days/week, incl. Thursdays 11:00–19:00 and Saturdays 9:00–17:00).

You will welcome clients, manage their experience, schedule appointments, and support clinicians in a busy hearing clinic. This role emphasizes exceptional client service, strong communication, and the ability to work autonomously within a supportive team.

Qualifications

• Experience in customer service or admin roles.
• Strong verbal and written communication.
• Ability to manage multiple tasks with good time management.

Responsibilities

• Greet clients and manage their experience for optimal outcomes.
• Schedule and confirm appointments for clients.
• Provide administrative support to clinicians (Audiologists/Audiometrists).
• Oversee day-to-day clinic operations and software usage.

Skills

Customer service

Communication

Active listening

Time management

Teamwork

Autonomous work

Job description

Client Care Representative | Clinical Administration - 3 days pw incl Saturday

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Blacktown, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position, up to 3 days per week. The fixed roster will include Thursdays from 11:00am to 7:00pm, Saturdays from 9:00am to 5:00pm, and 1 additional week day from 9:00am to 5:00pm.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 200+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day-to-day operations of our clinics

Learning and competently using a range of software and applications

What do you need to be successful in this role?

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

Prior experience in customer service/admin

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.