Client Care Representative | Clinical Administration | Pt - Blacktown

Sonova International; Sydney; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Base salary plus bonuses

Uniform allowance

Paid parental leave

Paid birthday leave

Employee discounts

Employee wellbeing program

LinkedIn Learning access

Job summary

Connect Hearing in Blacktown, NSW is seeking a dedicated customer service and admin professional for a permanent part-time role up to 3 days per week. You will welcome clients, schedule appointments, assist clinicians, manage daily clinic operations, handle calls and emails, and process payments as part of a friendly, supportive team.

Full training and ongoing support are provided. This role offers meaningful work helping predominantly older clients manage their hearing health within a dynamic

Qualifications

• Face-to-face customer service experience with a focus on client satisfaction.
• Proficient in general office admin and appointment scheduling.
• Comfort with handling payments and billing processes.
• Ability to learn and use clinic software and tools.

Responsibilities

• Greet clients and manage their clinic experience for positive outcomes.
• Schedule and confirm patient appointments.
• Provide admin support to clinicians (audiologists/audiometrists).
• Manage day-to-day clinic operations, including opening/closing.
• Handle clinic phone line and shared email inbox; process payments.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Autonomy

Learning hearing aids basics

Job description

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Blacktown, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position, up to 3 days per week. The fixed roster will include Thursdays from 11:00am to 7:00pm, Saturdays from 9:00am to 5:00pm, and 1 additional week day from 9:00am to 5:00pm.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Paid Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning