Client Care Representative | Clinical Admin | Casual (Flexible) - Revesby

Connect Hearing; Sydney; Hybrid; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Wellbeing resources

LinkedIn Learning access

Job summary

Connect Hearing is seeking a Client Care Representative for our Revesby clinic with support across Sutherland and Rockdale clinics. You will deliver friendly, patient-focused administrative assistance and help clients manage their hearing care, in a flexible casual role.

This position offers varied day-to-day clinic support, with training provided. You will greet clients, schedule appointments, support clinicians, and help run clinic operations while traveling between locations as needed.

Qualifications

• Prior experience in customer service/admin
• Excellent communication and active listening skills
• Strong organisational and time management abilities
• Ability to work autonomously and as part of a team
• Willingness to travel between clinic locations as needed

Responsibilities

• Welcome clients and manage their clinic experience for optimal outcomes
• Schedule and confirm appointments for clients
• Provide administrative support to Clinicians (Audiologists/Audiometrists)
• Manage day-to-day operations of the clinics
• Learn and competently use a range of clinic software and applications

Skills

Communication

Active listening

Time management

Organisational skills

Autonomy

Teamwork

Job description

Client Care Representative | Clinical Admin | Casual (Flexible) - Revesby

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional to join our team as a Client Care Representative.

Based primarily at our Revesby clinic, this role will also provide support across our Sutherland and Rockdale clinics as needed, offering variety and the opportunity to work across multiple locations.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a casual position offering flexible shifts between Monday and Friday, 9:00am to 5:00pm. We are currently able to offer increased hours due to extended leave coverage within the team, making this an excellent opportunity for someone seeking consistent work. Hours may vary over time based on business needs and team requirements.

You’ll support multiple clinic locations and provide coverage for planned and unplanned leave as needed.We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day-to-day operations of our clinics

Learning and competently using a range of software and applications

What do you need to be successful in this role?

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

Prior experience in customer service/admin

What's in it for you?

Competitive hourly rate

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.