Client Care Representative | Clinical Administration | 2 days per week

Sonova Group; City Of Stirling; Vor Ort; AUD 40.000 - 56.000; Teilzeit

Benefits dieser Stelle

Base salary + monthly bonuses

Salary packaging options

Employee discounts on Sonova products

Wellbeing Centre & EAP

LinkedIn Learning access

Career growth opportunities

Zusammenfassung

Sonova Group in Tuart Hill, WA is seeking a Client Care Representative for clinical administration, two days per week (Thu & Fri, 9:00 am–5:00 pm). You will welcome clients, schedule appointments, and provide admin support to clinicians in a busy hearing clinic.

Join a dedicated team that values exceptional service and ongoing training, with opportunities to grow within the Sonova network across Australia.

Qualifikationen

• Experience in face-to-face customer service and administration.
• Strong communication and active listening abilities.
• Organised, detail-oriented and able to manage time effectively.
• Able to work autonomously and within a team.

Aufgaben

• Welcome clients and manage their experience for optimal outcomes.
• Schedule and confirm appointments for clients.
• Provide administrative support to Clinicians (Audiologists/Audiometrists).
• Run day-to-day clinic operations efficiently.
• Learn and use a range of software and applications.

Kenntnisse

Customer service

Administration

Communication

Active listening

Time management

Organisational skills

Autonomy

Team collaboration

Jobbeschreibung

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Tuart Hill, Australia

Client Care Representative | Clinical Administration | 2 days per week

166192

Love interacting with people and providing 5-star customer service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Tuart Hill, WA.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position working 2 days per week - Thursday & Friday 9:00 am to 5:00 pm.

If you're someone who enjoys combining admin with client service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face-to-face customer service and administration
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

#LI-AK2

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.