Client Care & Admin Specialist - Part-Time

Neurosensory; Ballina Shire; On-site; AUD 34,000 - 50,000; Part time

Benefits offered by this job

Competitive pay

Salary packaging

Parental leave

Birthday leave

Employee discounts on Sonova products

Ongoing training

Wellbeing program

LinkedIn Learning access

Growth opportunities

People-centered culture

Job summary

Neurosensory Ballina/Lismore hearing clinics are seeking a friendly Client Care Representative to join our team. You’ll welcome clients and support the day-to-day running of the clinic, ensuring a smooth and welcoming experience for every visitor.

This permanent part-time role, Tue–Thu 8:30am–5:00pm, offers a great work–life balance with full training provided. You’ll contribute to a warm, collaborative culture and have opportunities to grow within Neurosensory.

Qualifications

• Ability to deliver excellent client experience.
• Strong verbal and written communication.
• Experience working in a team environment.
• Excellent computer skills and basic troubleshooting.

Responsibilities

• Manage appointment schedules for audiologists and reschedule as needed.
• Greet clients and update client records.
• Answer clinic phone calls and emails; respond to enquiries.
• Provide basic troubleshooting and servicing for hearing devices.

Skills

Client care

Communication

Team environment

Administrative services

Computer skills

Problem solving

Job description

Neurosensory Ballina/Lismore hearing clinics are seeking a friendly Client Care Representative to join our team. You’ll welcome clients and support the day-to-day running of the clinic, ensuring a smooth and welcoming experience for every visitor.

This permanent part-time role, Tue–Thu 8:30am–5:00pm, offers a great work–life balance with full training provided. You’ll contribute to a warm, collaborative culture and have opportunities to grow within Neurosensory.