Client Advisor - Queen Victoria Building

Browns Jewellers; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Browns Jewellers is launching its first Australian boutique in Sydney and seeks an accomplished Retail Boutique Manager to lead operations and deliver a world-class client experience.

You will drive sales, mentor a 5+ person team, ensure premium brand presentation, and cultivate lasting client relationships while upholding Browns’ legacy of craftsmanship and service.

Qualifications

• Leadership experience managing a team of 5+ people in retail.
• Strong business acumen and analytical thinking.
• Proven ability to drive sales and exceed targets in luxury jewellery.
• Exceptional interpersonal skills for memorable client experiences.
• Impeccable grooming and presentation to uphold luxury standards.
• Fluent in written and spoken English.
• Available to work weekends and public holidays.
• Motivated by building high-performing teams and passion for fine jewellery.

Responsibilities

• Lead boutique operations and drive a luxurious client experience.
• Manage sales targets, KPIs, and coaching for the team.
• Uphold visual standards and brand presentation in-store.
• Develop lasting client relationships and repeat business.

Skills

Leadership

Business acumen

Sales driven

Client-centric approach

Presentation & grooming

English fluency

Availability for retail hours

Cultural fit

Job description

Founded in 1934, Browns Jewellers is a proudly South African, third-generation family business built on a legacy ofcraftsmanship, integrity, and timeless design. For over 90 years, we’ve been trusted to mark life’s most meaningfulmoments with exceptional natural diamond and precious gemstone jewellery, blending elegance with enduringquality. Following our successful expansion into the United Kingdom, we are proud to bring our heritage and vision toAustralia with the launch of our first-ever Boutique in Sydney, opening in late September 2025.This marks a significant milestone in our global journey and an exciting opportunity for ambitious individuals to helpshape our brand presence in a new market.At Browns Jewellers, we are guided by a set of core values that define who we are and how we work. These values arethe foundation of our culture and drive us towards excellence.

Below are just some of the values that inspire and shape our approach:

• The Best People & Celebrate Success: We invest in talent, elevate those who embody our legacy,and recognise achievement at every level.
• Kindness and Respect: We foster a safe, respectful, and kind environment, where integrity andhonesty are core to everything we do.
• Passion & Trailblazing Excellence: Our love for what we do drives our pursuit of excellence,constantly setting new standards and exceeding expectations.
• Trust & Building Relationships: Trust is the foundation of everything — with clients and eachother. We nurture strong, lasting relationships built on trust.
• Continuous Growth & Development: We offer mentorship and ongoing learning to foster personaland professional growth, helping you develop to your full potential.

What It Takes to Succeed in this role

• Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
• Business Management: Manage all functions of the boutique effectively, including but not limitedto: operations, compliance, reporting and training
• Deliver a Luxurious Client Experience: Provide world-class, personalised service and support theteam in building long-term client relationships by leveraging available tools
• Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilstsupporting your team in achieving theirs
• Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyalclient base and coaching your team on how to effectively do this
• Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism,whilst coaching your team to do the same
• In-Store Experience: Responsible for boutique presentation and ensuring excellent standards areupheld through visual merchandising, standards and the client in-store journey

Requirements

• Leadership Experience: 5+ years of retail management experience leading a team of 5+, with aproven track record of success in a store management role, ideally in jewellery.
• Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
• Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
• Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creatingmemorable, personalised experiences for clients.
• Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’sluxury standards.
• Languages: Fluent in English (written and spoken)
• Availability: Flexible to work retail hours, including weekends and public holidays.
• Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery