Client Advisor

LVMH Watch and Jewellery; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

TAG Heuer in Sydney's flagship boutique is seeking a Full-Time Client Advisor. You will deliver industry-leading customer service, handle after-sales inquiries, and act as a brand ambassador to create memorable shopping experiences.

The role requires at least 2 years in a similar environment, excellent communication, problem-solving, and the ability to thrive in a fast-paced luxury retail setting. Join a dynamic team and represent a heritage brand that values integrity and initiative.

Qualifications

• 2+ years of experience in a similar role.
• Excellent communication with strong attention to detail.
• Ability to deliver high-level customer service and resolve inquiries.

Responsibilities

• Interact with customers to provide information and respond to inquiries about after-sales and products.
• Act as a brand ambassador to create memorable luxury retail experiences.
• Perform ad-hoc tasks as directed by the Boutique Manager.

Skills

Customer service

After-sales service

Communication skills

Problem solving

Brand ambassador

Team player

Organisational skills

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day.

Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are recruiting for a Full-Time Client Advisor to join Australia's most dynamic Swiss watch brand, TAG Heuer, in our Sydney Boutique.

ABOUT THE OPPORTUNITY

The successful candidate must be highly skilled in customer service/ after sales and demonstrate the following:

Interact with customers to provide and process information in response to inquiries, concerns and requests about after sales, products and to provide industry leading excellence in customer service.

Phone inquiries- strong communication and problem solving ability

Act as brand ambassador and deliver a memorable experience to our customers.

To perform any other ad-hoc tasks assigned by the Boutique Manager.

SKILLS AND EXPERIENCES

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style!

To be successful, the applicant must demonstrate:

Professionalism and pride in providing a high level of customer service

Exceptional communication skills with high attention to detail

Organisational skills

Confidence to investigate, manage and resolve external customer queries

A minimum of 2 years' experience in a similar role

A positive can-do attitude and problem-solving mindset

Team player

Existing product knowledge would be advantageous but not essential

Ability to work independently and able to work effectively in a fast-paced environment

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!

Sales & service oriented

Mature, Adaptable and Flexible

Good verbal and written communication skills

Well versed with the luxury goods industry and customers

Passion for retail, timepieces, jewellery

High integrity and honest

Willingness to represent the brand and act as the ‘’ambassador’’

Team player

Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.