Client Advisor

Fendi; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

FENDI Sydney Boutique is seeking a client-centric, full-time Client Advisor who delivers memorable experiences, drives sales through storytelling, and upholds the Maison’s standards.

You will nurture relationships via CRM, manage stock and boutique presentation, and collaborate with a high-performing team in an iconic luxury house.

Qualifications

• Client-centric sales professional with a proven track record in luxury retail.
• Availability for full-time Sydney boutique hours and weekend cover.

Responsibilities

• Create exceptional client experiences by guiding the client journey and delivering personalised service.
• Drive sales through product storytelling, styling, and upselling with the client at the center.

Job description

FENDI, the iconic Roman luxury house, is defined by modern Italian craftsmanship, timeless quality, iconic heritage, and audacious creativity. Driven by creativity and excellence, we create magic, inspiring our teams and clients to dream. As a Client Advisor, you will bring this vision to life by delivering memorable experiences, building lasting client relationships, and embodying the Maison’s values every day.

FENDI Client Advisor – Sydney Boutique

FENDI, the iconic Roman luxury house, is defined by modern Italian craftsmanship, timeless quality, iconic heritage, and audacious creativity. Driven by creativity and excellence, we create magic, inspiring our teams and clients to dream. As a Client Advisor, you will bring this vision to life by delivering memorable experiences, building lasting client relationships, and embodying the Maison’s values every day.

The Opportunity

We are seeking a passionate and experienced full-time Client Advisor to join our Sydney Boutique. This role is for someone who is client-centric, commercially driven, collaborative, and energised by excellence in luxury retail.

Your Responsibilities

• Create exceptional client experiences by thinking and acting on the client’s journey, offering personalised guidance, and becoming a true moment maker at every touchpoint.

• Drive sales performance through expert product storytelling, confident styling, and thoughtful upselling and cross-selling, always with the client experience at the center.

• Build lasting client relationships by nurturing the FENDI community through CRM activity, follow-up, exclusive events, and intentional relationship management.

• Represent the Maison’s standards by maintaining impeccable visual merchandising and boutique presentation in line with FENDI’s aesthetic and heritage.

• Champion operational excellence through disciplined stock management, attention to detail, and full adherence to security and compliance procedures.

• Collaborate with purpose as part of a supportive team, contributing positively to a high-performing and inclusive boutique environment.

Who We Are Looking For

• A client-centric sales professional with a proven track record of achieving targets while delivering exceptional service.

• A moment maker who understands that once you serve a client, it is the start of a lasting relationship.

• A collaborative team player who is genuine, supportive, and thrives in a shared-success environment.

• An agile and entrepreneurial individual who is curious, proactive, open-minded, and eager to continuously learn and improve.

• A professional who champions excellence, leads by example, and goes the extra mile in everything they do.

• Additional language skills are highly valued and will help you connect with our diverse international clientele.

Why Join FENDI?

This is an opportunity to contribute to an iconic luxury Maison where creativity, excellence, and people come first. We offer a competitive package, ongoing development, and the chance to grow your career in an environment shaped by passion, trust, courage, and excellence.