Client Advisor

RIMOWA GmbH; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

RIMOWA GmbH in Melbourne seeks a Client Advisor to deliver an exceptional luxury client experience and achieve sales targets. You will provide expert product knowledge, personalised recommendations and strong clienteling to build lasting relationships.

The role emphasizes brand presentation, events support and seamless store operations while reflecting RIMOWA’s luxury positioning. English fluency is required, additional languages are a plus.

Qualifications

• 1–3 years of relevant experience in retail or a customer-facing environment.
• Previous experience in luxury retail is preferred but not essential.
• Proficient in English; proficiency in additional languages is an advantage.

Responsibilities

• Achieve individual and team sales targets through strong client service, selling skills and product knowledge.
• Identify client needs and maximise sales through personalised recommendations, cross-selling and clienteling.
• Deliver a warm, personalised client experience aligned with RIMOWA’s luxury positioning.
• Build and maintain long-term client relationships through proactive engagement and clienteling.
• Support store operations, events and after-sales service.

Skills

Retail sales

Clienteling

Product knowledge

Communication

Education

Secondary education

Job description

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

Please join us to discover your own

The Client Advisor is responsible for delivering an exceptional RIMOWA client experience while achieving individual and store sales objectives. The role builds and develops strong client relationships, provides expert product knowledge and personalised advice, and delivers a consistently high standard of service throughout the client journey. The Client Advisor actively contributes to sales and clienteling initiatives, maintains excellent product and store presentation standards, and supports the smooth day-to-day operation of the store. The role acts as a brand ambassador, representing RIMOWA’s values and ensuring every client interaction reflects the brand’s luxury positioning.

Job responsibilities

• Achieve individual and team sales targets through strong client service, selling skills and product knowledge.
• Identify client needs and maximise sales through personalised recommendations, cross-selling and clienteling.
• Contribute to overall store performance and sales initiatives as a team.

Client Experience & Development

• Deliver a warm, personalised client experience aligned with RIMOWA’s luxury positioning.
• Build and maintain long-term client relationships through proactive engagement and clienteling.
• Develop clienteling opportunities, including private appointments and follow-up with existing and prospective clients.
• Provide professional after-sales service, including follow-up on repairs, returns and client enquiries.
• Support in-store and external events to drive client engagement.

Product Knowledge & Brand Representation

• Maintain strong knowledge of RIMOWA products, collections, brand heritage and key selling points.
• Represent RIMOWA professionally and uphold brand standards at all times.
• Stay informed of new launches, market trends and competitor activities.

Store Operations

• Support daily store operations, including store presentation, visual standards and inventory accuracy.
• Perform stock checks, merchandise handling and other operational tasks as required.
• Process payments and complete cash reconciliation when required.
• Report client complaints, defective or returned merchandise, and relevant market or competitor activity.
• Support store initiatives and adhere to all RIMOWA policies, procedures and operational guidelines.

Profile

Education & Professional Qualifications

• Secondary education or above.

Work Experience

• 1–3 years of relevant experience in retail or a customer-facing environment.
• Previous experience in luxury retail is preferred but not essential.

Other Requirements

• Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues.
• Strong selling and clienteling skills, with a genuine service-oriented and client-centric mindset.
• Ability to work independently while contributing effectively as part of a team.
• Passion for luxury fashion and delivering a high-quality client experience.
• Proficient in English; proficiency in additional languages is an advantage.