Client Advisor

LVMH; City of Melbourne; On-site; AUD 52,000 - 78,000; Full time

Job summary

RIMOWA is seeking a Client Advisor in Melbourne to deliver an exceptional client experience and achieve store sales targets. You will build strong client relationships, provide expert product knowledge, and maintain luxury service standards throughout the client journey.

Role involves clienteling, private appointments, after-sales follow-up, and collaboration with the team to drive store performance and brand presence in a luxury setting.

Qualifications

• Clienteling and selling skills in luxury retail.
• Strong product knowledge of luxury goods and brand heritage.
• Excellent communication and interpersonal abilities.

Responsibilities

• Achieve individual and team sales targets through exceptional client service and product knowledge.
• Identify client needs and make personalised recommendations, cross-sell and build client relationships.
• Contribute to store performance and sales initiatives as part of the team.
• Deliver a warm, personalised client experience aligned with RIMOWA’s luxury positioning.
• Develop clienteling opportunities, including private appointments and follow-up with clients.
• Provide after-sales service, including follow-ups on repairs, returns and enquiries.
• Support in-store events to drive client engagement.

Skills

Clienteling

Sales skills

Product knowledge

Communication

Education

Secondary education or above

Job description

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

Please join us to discover your own

The Client Advisor is responsible for delivering an exceptional RIMOWA client experience while achieving individual and store sales objectives. The role builds and develops strong client relationships, provides expert product knowledge and personalised advice, and delivers a consistently high standard of service throughout the client journey. The Client Advisor actively contributes to sales and clienteling initiatives, maintains excellent product and store presentation standards, and supports the smooth day-to-day operation of the store. The role acts as a brand ambassador, representing RIMOWA’s values and ensuring every client interaction reflects the brand’s luxury positioning.

Job responsibilities

• Achieve individual and team sales targets through strong client service, selling skills and product knowledge.
• Identify client needs and maximise sales through personalised recommendations, cross-selling and clienteling.
• Contribute to overall store performance and sales initiatives as a team.

Client Experience & Development

• Deliver a warm, personalised client experience aligned with RIMOWA’s luxury positioning.
• Build and maintain long-term client relationships through proactive engagement and clienteling.
• Develop clienteling opportunities, including private appointments and follow-up with existing and prospective clients.
• Provide professional after-sales service, including follow-up on repairs, returns and client enquiries.
• Support in-store and external events to drive client engagement.

Product Knowledge & Brand Representation

• Maintain strong knowledge of RIMOWA products, collections, brand heritage and key selling points.
• Represent RIMOWA professionally and uphold brand standards at all times.
• Stay informed of new launches, market trends and competitor activities.

Store Operations

• Support daily store operations, including store presentation, visual standards and inventory accuracy.
• Perform stock checks, merchandise handling and other operational tasks as required.
• Process payments and complete cash reconciliation when required.
• Report client complaints, defective or returned merchandise, and relevant market or competitor activity.
• Support store initiatives and adhere to all RIMOWA policies, procedures and operational guidelines.

Profile

Education & Professional Qualifications

• Secondary education or above.

Work Experience

• 1–3 years of relevant experience in retail or a customer-facing environment.
• Previous experience in luxury retail is preferred but not essential.

Other Requirements

• Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues.
• Strong selling and clienteling skills, with a genuine service-oriented and client-centric mindset.
• Ability to work independently while contributing effectively as part of a team.
• Passion for luxury fashion and delivering a high-quality client experience.
• Proficient in English; proficiency in additional languages is an advantage.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.