Assistant Store Manager

Inside Lvmh; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

RIMOWA is seeking an Assistant Store Manager to support the Store Manager in delivering sales, client experience and operational standards in our Melbourne store.

You will lead and develop the store team, drive merchandising and stock accuracy, and ensure smooth day-to-day operations, reporting to the Head of Retail. The role requires a luxury retail mindset, strong leadership, and a flexible schedule including weekends and holidays.

Qualifications

• Minimum 5-8 years’ experience in retail, preferably within luxury, premium or fashion retail.
• Experience in a supervisory or team leadership role.
• Strong commercial and sales mindset, with a proven track record of achieving sales and KPI targets.
• Excellent client service and relationship-building skills, with a strong understanding of luxury client expectations.
• Good knowledge of retail operations, including stock management, merchandising, scheduling and store procedures.

Responsibilities

• Lead daily store operations, delivering sales, customer service and business objectives in line with RIMOWA standards.
• Manage and develop the team to achieve sales targets and provide an exceptional client experience.
• Drive business performance through effective leadership, merchandising and use of store resources.
• Recruit, train, coach and manage staff in line with RIMOWA policies and business needs.
• Set clear objectives, motivate the team and monitor individual and team performance.
• Support employee development and maintain a collaborative, high-performance culture.
• Plan staffing levels, scheduling and training programmes to ensure effective store coverage.
• Address performance and conduct matters in line with company policies.
• Manage stock levels and assortment to reflect sales trends, customer demand and market needs.
• Ensure merchandise is presented in line with RIMOWA standards to maximise sales and stock turnover.
• Oversee merchandise receipt, pricing, stock counts and sales procedures.
• Manage repairs, alterations and other product services.
• Ensure compliance with stock control procedures and minimise discrepancies.
• Achieve agreed sales and performance objectives and drive growth across product categories and client segments.
• Ensure consistently high standards of professional selling and customer service.
• Develop sales action plans with the Head of Retail and monitor their execution.
• Monitor the local trading environment, competitors and market trends and provide relevant feedback to management.
• Identify opportunities for product and business improvements.
• Ensure store presentation, grooming and housekeeping meet RIMOWA standards.
• Oversee daily store operations, including payroll, billing, reconciliation, reporting and cost control.
• Ensure compliance with group procedures, shrinkage controls and security measures.
• Maintain efficient and effective store operations.
• Maintain effective communication with Head Office, the store network and warehouse.
• Provide accurate and timely business and sales reporting.
• Keep the Head of Retail informed of key store-level decisions and business matters.
• Obtain required approvals for new programmes and procedures.
• Prepare and present clear business reviews and performance updates.

Skills

Retail leadership

Luxury retail experience

Sales mindset

Customer service

Communication skills

Job description

The Assistant Store Manager supports the Store Manager in the overall management and performance of the store, ensuring the delivery of RIMOWA’s sales, client experience and operational standards. The role plays a key part in leading and developing the store team, driving sales performance, maintaining merchandising and stock standards, and ensuring smooth day-to-day operations. Acting as a role model on the sales floor, the Assistant Store Manager supports client engagement, team coaching and business execution while ensuring company policies, procedures and brand standards are consistently upheld. The role also acts as a key point of support for the Store Manager and assumes responsibility for the store in their absence.

Job responsabilities

Store Management

• Lead daily store operations, delivering sales, customer service and business objectives in line with RIMOWA standards.
• Manage and develop the team to achieve sales targets and provide an exceptional client experience.
• Drive business performance through effective leadership, merchandising and use of store resources.

Staff Management

• Recruit, train, coach and manage staff in line with RIMOWA policies and business needs.
• Set clear objectives, motivate the team and monitor individual and team performance.
• Support employee development and maintain a collaborative, high-performance culture.
• Plan staffing levels, scheduling and training programmes to ensure effective store coverage.
• Address performance and conduct matters in line with company policies.

Inventory Management & Merchandising

• Manage stock levels and assortment to reflect sales trends, customer demand and market needs.
• Ensure merchandise is presented in line with RIMOWA standards to maximise sales and stock turnover.
• Oversee merchandise receipt, pricing, stock counts and sales procedures.
• Manage repairs, alterations and other product services.
• Ensure compliance with stock control procedures and minimise discrepancies.

Sales Management & Business Development

• Achieve agreed sales and performance objectives and drive growth across product categories and client segments.
• Ensure consistently high standards of professional selling and customer service.
• Develop sales action plans with the Head of Retail and monitor their execution.
• Monitor the local trading environment, competitors and market trends and provide relevant feedback to management.
• Identify opportunities for product and business improvements.

Operations & Housekeeping

• Ensure store presentation, grooming and housekeeping meet RIMOWA standards.
• Oversee daily store operations, including payroll, billing, reconciliation, reporting and cost control.
• Ensure compliance with group procedures, shrinkage controls and security measures.
• Maintain efficient and effective store operations.

Communication & Reporting

• Maintain effective communication with Head Office, the store network and warehouse.
• Provide accurate and timely business and sales reporting.
• Keep the Head of Retail informed of key store-level decisions and business matters.
• Obtain required approvals for new programmes and procedures.
• Prepare and present clear business reviews and performance updates.

Profile

• Minimum 5-8 years’ experience in retail, preferably within luxury, premium or fashion retail.
• Proven experience in a supervisory or team leadership role, with the ability to coach, motivate and develop a retail team.
• Strong commercial and sales mindset, with a proven track record of achieving sales and KPI targets.
• Excellent client service and relationship-building skills, with a strong understanding of luxury client expectations.
• Good knowledge of retail operations, including stock management, merchandising, scheduling and store procedures.
• Strong communication and interpersonal skills, with the ability to work effectively with clients, team members and management.
• Hands-on, proactive and solutions-oriented, with the ability to lead by example on the sales floor.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Good business acumen and ability to analyse sales performance and translate insights into actions.
• Fluent in English; additional languages are an advantage.
• Flexible to work retail hours, weekends and public holidays as required.