Assistant Store Manager

LVMH Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

RIMOWA is seeking an Assistant Store Manager in Melbourne to support the Store Manager in driving sales, client experience and operational standards. You will lead and develop the store team, manage merchandising and stock, and ensure smooth day-to-day operations, while upholding brand standards and company policies.

You will model excellence on the shop floor, engage clients, coach staff and execute business plans.

Qualifications

• Minimum 5–8 years of retail experience, preferably luxury, premium or fashion.
• Proven supervisory or team leadership experience with ability to coach and develop a retail team.
• Strong commercial and sales mindset with a track record of achieving sales and KPI targets.
• Excellent client service and relationship-building skills with luxury client expectations.
• Good knowledge of retail operations including stock management, merchandising, scheduling and store procedures.
• Strong communication and interpersonal skills; able to work with clients, team and management.
• Hands-on, proactive, solutions-oriented leadership on the sales floor.
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead daily store operations to deliver sales, customer service and business objectives in line with RIMOWA standards.
• Develop the team to achieve sales targets and provide an exceptional client experience.
• Drive performance through leadership, merchandising and effective use of store resources.
• Recruit, train, coach and manage staff in line with company policies and business needs.
• Set clear objectives, motivate the team and monitor performance.
• Support employee development and maintain a collaborative, high-performance culture.
• Plan staffing levels, scheduling and training to ensure effective store coverage.
• Address performance and conduct matters in line with policies.
• Manage stock levels and assortment reflecting sales trends and customer demand.
• Ensure merchandise is presented to maximise sales and stock turnover.
• Oversee merchandise receipt, pricing, stock counts and sales procedures.
• Manage repairs, alterations and other product services; minimise discrepancies.
• Achieve sales and performance objectives across product categories and client segments.
• Ensure high standards of selling and customer service.
• Develop and monitor sales action plans with Head of Retail; track execution.
• Monitor local trading environment and market trends; provide feedback.
• Maintain store presentation, grooming and housekeeping to RIMOWA standards.
• Oversee daily store operations including payroll, billing, reconciliation, reporting and cost control.
• Ensure compliance with group procedures, shrinkage controls and security measures.
• Maintain effective communication with Head Office, store network and warehouse.
• Provide accurate business and sales reporting; keep Head of Retail informed.

Skills

Retail leadership

Sales targets

Luxury client service

Merchandising

Stock management

Store operations

Team coaching

Communication

Problem solving

Job description

The Assistant Store Manager supports the Store Manager in the overall management and performance of the store, ensuring the delivery of RIMOWA’s sales, client experience and operational standards. The role plays a key part in leading and developing the store team, driving sales performance, maintaining merchandising and stock standards, and ensuring smooth day-to-day operations. Acting as a role model on the sales floor, the Assistant Store Manager supports client engagement, team coaching and business execution while ensuring company policies, procedures and brand standards are consistently upheld. The role also acts as a key point of support for the Store Manager and assumes responsibility for the store in their absence.

Job responsibilities

Store Management

• Lead daily store operations, delivering sales, customer service and business objectives in line with RIMOWA standards.
• Manage and develop the team to achieve sales targets and provide an exceptional client experience.
• Drive business performance through effective leadership, merchandising and use of store resources.

Staff Management

• Recruit, train, coach and manage staff in line with RIMOWA policies and business needs.
• Set clear objectives, motivate the team and monitor individual and team performance.
• Support employee development and maintain a collaborative, high-performance culture.
• Plan staffing levels, scheduling and training programmes to ensure effective store coverage.
• Address performance and conduct matters in line with company policies.

Inventory Management & Merchandising

• Manage stock levels and assortment to reflect sales trends, customer demand and market needs.
• Ensure merchandise is presented in line with RIMOWA standards to maximise sales and stock turnover.
• Oversee merchandise receipt, pricing, stock counts and sales procedures.
• Manage repairs, alterations and other product services.
• Ensure compliance with stock control procedures and minimise discrepancies.

Sales Management & Business Development

• Achieve agreed sales and performance objectives and drive growth across product categories and client segments.
• Ensure consistently high standards of professional selling and customer service.
• Develop sales action plans with the Head of Retail and monitor their execution.
• Monitor the local trading environment, competitors and market trends and provide relevant feedback to management.
• Identify opportunities for product and business improvements.

Operations & Housekeeping

• Ensure store presentation, grooming and housekeeping meet RIMOWA standards.
• Oversee daily store operations, including payroll, billing, reconciliation, reporting and cost control.
• Ensure compliance with group procedures, shrinkage controls and security measures.
• Maintain efficient and effective store operations.

Communication & Reporting

• Maintain effective communication with Head Office, the store network and warehouse.
• Provide accurate and timely business and sales reporting.
• Keep the Head of Retail informed of key store-level decisions and business matters.
• Obtain required approvals for new programmes and procedures.
• Prepare and present clear business reviews and performance updates.

Profile

• Minimum 5-8 years’ experience in retail, preferably within luxury, premium or fashion retail.
• Proven experience in a supervisory or team leadership role, with the ability to coach, motivate and develop a retail team.
• Strong commercial and sales mindset, with a proven track record of achieving sales and KPI targets.
• Excellent client service and relationship-building skills, with a strong understanding of luxury client expectations.
• Good knowledge of retail operations, including stock management, merchandising, scheduling and store procedures.
• Strong communication and interpersonal skills, with the ability to work effectively with clients, team members and management.
• Hands-on, proactive and solutions-oriented, with the ability to lead by example on the sales floor.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Good business acumen and ability to analyse sales performance and translate insights into actions.
• Fluent in English; additional languages are an advantage.
• Flexible to work retail hours, weekends and public holidays as required.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.