Client Acquisition and Business Development Manager

Duacare Support Solutions; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Company car

Relocation assistance

Job summary

Duacare Support Solutions (DSS) is seeking a Client Acquisition & Business Development Manager to drive growth across Adelaide and greater South Australia. You will build high-value referral networks and ensure compliant participant onboarding in line with NDIS Practice Standards.

Key duties include developing a robust growth strategy, cultivating referral pathways, and maintaining occupancy for SIL and daily support models while providing KPI reports to the Directorship.

Qualifications

• 2–5+ years in NDIS Business Development, Intake, or Service Coordination.
• Deep understanding of the NDIS Act, Practice Standards, and SA disability landscape.
• Proven ability navigating service agreements and registration conditions.
• Exceptional communication skills with a track record of meeting growth targets.
• Current Driver's Licence, NDIS Worker Screening Clearance, and WWCC.

Responsibilities

• Develop and implement a robust growth strategy across Adelaide and South Australia.
• Cultivate and maintain referral pathways with coordinators, plan managers, and hospitals.
• Represent Duacare at events and community forums across SA.
• Drive occupancy levels for Shared Living (SIL) and daily support models.
• Track referral trends and report growth and revenue KPIs to Directorship.
• Lead the participant journey from enquiry to service commencement and onboarding.

Skills

NDIS

Growth strategy

Referral networks

Communication skills

Strategic thinking

Tools

NDS CRM software

Job description

Client Acquisition and Business Development Manager

Duacare Support Solutions (DSS) is seeking an experienced, results-driven Client Acquisition & Business Development Manager to lead growth strategy across Adelaide and greater South Australia. This is a pivotal role designed for a strategic NDIS professional who thrives on building high-value referral networks and ensuring seamless, compliant participant onboarding. You will be responsible for expanding the footprint while ensuring every new partnership aligns with the NDIS Practice Standards and Duacare's commitment to high-quality support.

Key responsibilities

Develop and implement a robust growth strategy aligned with Duacare's registered support categories

Proactively cultivate and maintain referral pathways with Support Coordinators, Plan Managers, LACs, Allied Health providers, and hospitals

Represent Duacare at networking events, disability expos, and community engagement forums across South Australia

Drive and maintain high occupancy levels for shared living (SIL) and daily support models

Track referral trends and provide detailed growth and revenue KPI reports to the Directorship

Lead the participant journey from initial enquiry through to successful service commencement

Conduct comprehensive assessments to match participant goals and funding with Duacare's service offerings

Ensure all service agreements are accurate, person-centered, and NDIS-compliant

Maintain meticulous records within the CRM to track the intake pipeline

Ensure all onboarding processes meet the NDIS Code of Conduct and Practice Standards

About you

2–5+ years in NDIS Business Development, Intake, or Service Coordination

Deep understanding of the NDIS Act, Practice Standards, and South Australian disability landscape

Proven ability to navigate service agreements and registration conditions for personal support services

Exceptional communication skills with a track record of meeting growth targets

Current Driver's Licence, NDIS Worker Screening Clearance, and Working with Children Check (WWCC)

Previous experience preparing an organisation for NDIS Certification Audits (desirable)

Background in Community Nursing or Shared Living (SIL) models (desirable)

Proficiency in NDS-specific CRM software (desirable)

Ethical and compliance-driven with commitment to doing things the right way for the participant

Strategic thinker with ability to see the big picture while executing daily operational tasks

Company car

Relocation assistance

About us

Duacare Support Solutions (DSS) is a growing South Australian NDIS provider committed to high-quality support and participant-centered service delivery.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a business development manager?
• How much notice are you required to give your current employer?
• Do you have a current NDIS Worker Screening Check?
• How many years' experience do you have as an Client Acquisition Manager?
• How many years' experience do you have as an NDIS Manager?