Client Services Manager (NDIS)

Danny Met Sally Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Danny Met Sally Pty Ltd in Sydney is seeking a senior client services leader to own end-to-end service delivery for participants under the NDIS, across Sydney and NSW. This is a hands-on, strategic role with real autonomy to shape outcomes and drive growth.

You’ll build strong relationships with participants, families and stakeholders, oversee onboarding and ongoing service delivery, and ensure compliance and quality across the portfolio.

Qualifications

• 3+ years in client services within disability or community services.
• Leadership experience overseeing frontline staff.
• Deep knowledge of NDIS funding, planning, and compliance.
• Strong communication and negotiation skills.
• NDIS Worker Screening Check and NSW Working with Children Check.

Responsibilities

• Build and manage relationships with participants, families, and stakeholders.
• Drive new referrals through networks and industry connections.
• Oversee onboarding, ensuring a smooth and compliant experience.
• Oversee ongoing service delivery, ensuring quality, consistency, and outcomes.
• Coordinate NDIS supports including In-Home Supports, SIL, Community Access & Participation, Short Term Respite, and more.

Skills

Leadership

NDIS sector networks

Client relationship management

Communication skills

Education

Tertiary qualification in Disability/Community Services

Job description

At Danny Met Sally (DMS), we do things differently.

We’re a national, premium disability service provider driven by one simple idea: care for people the way you would your own family or closest friends.

That means high standards, genuine relationships, and a commitment to making a real difference, not just ticking boxes.

If you want to be part of a team that values people, thinks differently, and is growing fast, you’ll feel right at home here.

To learn more, head to our website: Welcome to Danny Met Sally - An NDIS Premium National Disability Service Provider.

The Opportunity

Based in St Leonards, Sydney | Permanent Full-Time

This isn’t your typical case management role.

You’ll sit at the intersection of service delivery, relationship management, and growth, owning service delivery while actively expanding our services across Sydney and NSW.

It’s a hands-on, strategic role where you’ll have real autonomy, influence outcomes, and directly contribute to both client success and business growth.

What You’ll Be Doing

You’ll take ownership across the full participant lifecycle and play a key role in shaping our presence in the market:

• Build and manage strong relationships with participants, families, and key stakeholders
• Drive new referrals through your networks and industry connections
• Manage end-to-end onboarding, ensuring a smooth and compliant experience
• Oversee ongoing service delivery, ensuring quality, consistency, and outcomes
• Coordinate NDIS supports including: In-Home Supports, Supported Independent Living (SIL), Community Access & Participation, Short Term Respite, and more
• Develop and maintain care plans, service agreements, and support schedules
• Monitor client progress and continuously improve service delivery

Why This Role Stands Out

• Autonomy & ownership – Take full control of how you deliver and shape your role
• Growth-focused – play a direct role in expanding service offerings
• Impact-driven – see the real difference your work makes every day
• Fast-moving environment – no red tape, just progress

About You

You’re not just experienced, you’re well networked, proactive, and commercially minded.

You know the NDIS landscape inside out and thrive on building relationships, solving problems, and creating opportunities for people living with disability.

You’re someone who:

• Naturally builds trust and long-term partnerships
• Sees gaps and takes action without being asked
• Balances empathy with strong business acumen
• Takes pride in leaving things better than you found them

Most importantly, you align with our values: Integrity | Empathy | Creativity | Inspiration | Mindfulness | Boldness

What You’ll Bring

• A minimum of 3 years’ experience in client services within the disability or community services sector, including at least 2 years in a leadership role managing frontline support workers and team leaders
• Strong, established networks across the NDIS sector
• Proven experience in NDIS service delivery and case management
• Solid understanding of NDIS funding, planning, and compliance
• Excellent communication and negotiation skills
• High level of organisation and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Tertiary qualification in Disability, Community Services, or a related field (or equivalent experience)
• NDIS Worker Screening Check
• Working with Children Check (NSW)
• Valid driver’s licence