Clerk

Royal Women's Hospital; City of Melbourne; On-site; AUD 61,000 - 67,000; Part time

Benefits offered by this job

Salary packaging

Superannuation

Five weeks annual leave

Public transport options nearby

Career development opportunities

Job summary

Royal Women's Hospital is seeking an Admin Clerk for a part-time, ongoing role based in Parkville. You will provide exceptional customer service, accurate data entry and general administration to support efficient service operations.

Responsibilities include greeting patients, scheduling referrals and appointments, managing inquiries across phone and online channels, and performing reception duties in a busy outpatient setting.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong attention to detail and accuracy in data entry.
• Ability to prioritise tasks and problem-solve in a busy clinic environment.
• Ability to work within a diverse cultural environment.

Responsibilities

• Greet patients and families in a courteous and professional manner.
• Perform high-quality data entry within designated time frames.
• Organise referral management and appointment scheduling.
• Manage phone, online and health hub enquiries, and reception duties.

Skills

Customer service

Interpersonal skills

Attention to detail

Prioritisation

Problem solving

Diversity & inclusion

Job description

• Part time 0.63FTE per week, ongoing role
• Parkville location, with multiple public transport options available
• $60,780 - $67194 (pro-rata for part time) + salary packaging + super + 5 weeks annual leave

The Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women's health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumer.

About the department

The Outpatient services accommodate specialist care for women in Obstetrics and Gynaecology. Both areas provide care for women, their families, clinicians, research and academic staff.

About the role

As an Admin Clerk you will provide excellent customer service, provide high quality data entry and general administration duties and ensure efficient and effective service operations by performing all the responsibilities and duties outlined. A regular day will see you:

• Ensure that work practices are in line with documented business rules, policies and procedures
• Greet all women and families in a courteous and professional manner
• Complete data entry work within designated time frames, and accurately
• Organise referral management and appointment scheduling
• Manage phone, online and health hub enquiries, and reception duties

About you

You will be someone with excellent communication skills and the ability to work in a fast-paced team environment. You'll bring with you:

• Demonstrated provision of highly developed customer service and interpersonal skills
• Strong attention to detail
• Demonstrated initiative and ability to prioritise and problem solveAbility to work in a busy environment and under pressure at times
• Ability to work within a diverse cultural environment

Our benefits

At the Women's you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role. If you have any enquiries, please contact Mina Lazic on 03 8345 3*** or **********@thewomens.org.au