Receptionist

Royal Women's Hospital; City of Melbourne; On-site; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives

Public transport options at doorstep

Onsite breastfeeding rooms

Mentoring and career development

Job summary

Royal Women’s Hospital in Parkville is seeking a receptionist to provide front-of-house reception and clerical support in a busy Medical Imaging department. You will enter patient registrations and appointments with accuracy, answer queries, and assist with patient billing and daily clinic liaison.

The role demands strong communication, exceptional customer service, confidentiality, and time-management skills. A friendly, professional approach is essential in a fast-paced healthcare setting.

Qualifications

• Demonstrated ability to communicate effectively.
• Well-developed customer service and interpersonal skills.
• Professional and courteous manner.
• Good time management and prioritisation skills.
• Ability to use sound judgement when dealing with people in difficult situations.
• Demonstrable English language and literacy skills.
• Understanding of the importance of maintaining patient confidentiality.

Responsibilities

• Provide front of house reception and clerical support to a busy Medical Imaging department.
• High-level, accurate data entry of patient registrations and appointments.
• Effective management of all telephone queries, patient billing and daily clinic liaison.

Skills

Communication

Customer service

Interpersonal skills

Time management

Sound judgement

English literacy

Confidentiality awareness

Job description

Parkville location, with multiple public transport options available including the new Metro Trains tunnel

$60,780.00 - $67,194.00 per annum (pro-rata for part time) + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is one of Australia’soldest and most distinguishedtertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About The Pauline Gandel Women’s Imaging Centre

The Pauline Gandel Women’s Imaging Centrecomprisesthe Department of Radiology and the Department ofObstetricand Gynaecological Ultrasound. The Centre oversees the provision of high-level complex, primary through quaternary care to both inpatients and outpatients (women,fetusesand newborns).We also providegynaecologicaland obstetric procedures to patients referred from other healthcare providers seeking tertiary imaging and diagnoses.

About the role

The purpose of the Receptionistis to provide front of house reception and clerical support toa very busyMedical Imaging department.This position requireshigh level,accuratedata entry of patient registrations & appointments, effective management of all telephone queries, patient billing, and daily clinic liaison.

About you

• Demonstrated ability to communicate effectively
• Well-developed customer service and interpersonal skills
• Professional and courteous manner
• Good timemanagement and prioritisation skills
• Ability to use sound judgement when dealing with people indifficult situations.
• Demonstrable English language and literacy skills.
• Understanding of the importance ofmaintainingpatient confidentiality.

Inclusion and belonging

TheWomen’scelebrates,valuesand supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We havea strong senseofpurpose, andengage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses,mealsand holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Onsite breastfeeding rooms
• Mentoring, learning and career development opportunities
• Flexible working arrangements

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

If you have any enquiries, please contactEvert Van Der Walton***************@thewomens.org.au