Casual Receptionist (PGWIC)

Royal Women's Hospital; City of Melbourne; On-site; AUD 41,000 - 47,000; Part time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives

Public transport access

Breastfeeding rooms on site

Mentoring & career development

Flexible working arrangements

Job summary

The Royal Women’s Hospital in Parkville is seeking a Casual Receptionist for the busy Medical Imaging department. You will handle front-of-house duties, data entry for patient registrations and appointments, and manage telephone queries and clinic liaison.

Parkville location offers public transport access. The role requires strong communication, customer service and confidentiality in a compassionate healthcare setting.

Qualifications

• Demonstrated ability to communicate effectively.
• Well-developed customer service and interpersonal skills.
• Professional and courteous manner.
• Good time-management and prioritisation skills.
• Ability to use sound judgement when dealing with people in difficult situations.
• Demonstrable English language and literacy skills.
• Understanding of the importance of maintaining patient confidentiality.

Responsibilities

• The Receptionist provides front of house reception and clerical support to a very busy Medical Imaging department.
• High-level, accurate data entry of patient registrations & appointments.
• Effective management of all telephone queries, patient billing, and daily clinic liaison.

Skills

Communication skills

Customer service

Professional demeanor

Time management

Judgement under pressure

English proficiency

Patient confidentiality

Job description

Casual position (shifts Monday to Friday between 8:00am and 5:00pm)

Parkville location, with multiple public transport options available including the new Metro Trains tunnel

$30.76 – $34.00 per hour, plus casual loading and superannuation

The Royal Women’s Hospital is one of Australia’soldest and most distinguishedtertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About The Pauline Gandel Women’s Imaging Centre

The Pauline Gandel Women’s Imaging Centrecomprisesthe Department of Radiology and the Department ofObstetricand Gynaecological Ultrasound. The Centre oversees the provision of high-level complex, primary through quaternary care to both inpatients and outpatients (women,fetusesand newborns).We also providegynaecologicaland obstetric procedures to patients referred from other healthcare providers seeking tertiary imaging and diagnoses.

About the role

The purpose of the Receptionistis to provide front of house reception and clerical support toa very busyMedical Imaging department.This position requireshigh level,accuratedata entry of patient registrations & appointments, effective management of all telephone queries, patient billing, and daily clinic liaison.

About you

To be successful in this roleyou'llbring with you:

Demonstrated ability to communicate effectively

Well-developed customer service and interpersonal skills

Professional and courteous manner

Good timemanagement and prioritisation skills

Ability to use sound judgement when dealing with people indifficult situations.

Demonstrable English language and literacy skills.

Understanding of the importance ofmaintainingpatient confidentiality.

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We havea strong senseofpurpose, andengage in meaningful work every day. We offer our people a range of rewarding benefits, including:

$11,660 in salary packaging benefits, for living expenses,mealsand holiday accommodation

A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program

Public transport options at our doorstep and end of journey facilities for cyclists

Onsite breastfeeding rooms

Mentoring, learning and career development opportunities

Flexible working arrangements

Inclusion and belonging

TheWomen’scelebrates,valuesand supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

If you have any enquiries, please contactEvert Van Der Walton***************@thewomens.org.au